Quality & Technical Support Leader

• Provide technical support for Operational Excellence initiatives within the Field Services Division.
• Support the implementation of standardized work processes and continuous improvement initiatives to optimize field service operations and enhance customer satisfaction.
• Drive continuous improvement by identifying and reducing waste, including rework, waiting, overprocessing, transportation, and excess inventory in service operations.
• Lead technical and field support activities during project execution, including specialized problem solving and failure analysis evaluations.
• Provide updates on project objectives, performance measures, issues, and risks to senior leadership.
• Translate the Voice of the Customer into measurable service and quality improvements.
• Investigate service shortfalls, issues, and customer complaints; recommend and implement sustainable process improvements.
• Collaborate with Operations, Sales Operations, Purchasing, Engineering, Planning, Quality, Service, Components, and outside sales representatives to improve performance and customer satisfaction.
• Support project management activities, engineering design requirements, special reports, drawing modifications, technical training, and quotation scope development.

The ideal candidate will bring strong technical knowledge of electric utility systems and related equipment, including transformers, load tap changers, high-voltage switchgear, low-voltage switchgear, and relay/control systems.

Successful candidates will also have:

• Strong Microsoft Office and overall computer skills.
• Ability to analyze and interpret field test data, verify proper test setup and execution, and ensure results accurately reflect equipment condition and performance.
• Strong communication, organization, influence, and business skills.
• Ability to build relationships across all levels of the organization.
• Ability to train, mentor, and guide technicians and team members on new processes and procedures., * Bachelor’s degree in Electrical Engineering or a related field with 1-2 years of utility work experience; or
• Technical institute graduate with 5+ years of technical experience; or
• 5-7 years of experience in industrial and/or utility power delivery systems with a focus on quality assurance.

Additional industry experience in power generation, transmission, and distribution is highly valuable, along with extensive related industry experience.

• We take pride in a culture rooted in strong values, meaningful behaviors, and a deep sense of purpose. Our commitment to our people, community, and the environment shapes who we are and how we work. At Prolec, you’ll feel supported, included, and connected.

Leadership:

• Our leadership philosophy centers on inclusivity, growth, and transparency. We invest in our people through comprehensive training, ongoing professional development, continuous coaching, and clear performance expectations - empowering everyone to achieve their highest potential.

Environment:

• We create an environment where employees can excel. From modern facilities and collaborative spaces to innovative technology and engaging company events, we provide the tools and atmosphere that enable high-quality work and seamless teamwork.

Wellness:

• We recognize that well-being extends beyond the workplace. That’s why we support our employees and their families through programs that promote personal, financial, physical, and family wellness. Our holistic approach ensures you can thrive both professionally and personally.