Implementation Manager

• Data migration. Support customers with the collation, extraction, cleansing, and import of their data into Uptick using Excel and Google Sheets.
• System configuration. Configure customer workspaces to suit their internal workflows and industry requirements.
• Product training. Train the customer’s team to use Uptick in their daily roles, driving strong adoption across our core modules in the critical phase after go live.
• Project management. Deliver implementation projects on time, keeping momentum so customers have the best chance of adopting Uptick successfully.
• Data and systems. Keep our internal systems up to date with key project dates, notes, and information for reporting and continuity.

• Relationship management. Build strong relationships with customers and lead them through the uncertainty of a new system with confidence.

• What success looks like
• You take around two to three customers live each month.
• You onboard roughly A$70,000 to A$100,000 of ARR each month.
• You keep median time in onboarding to 80 to 90 days.
• Your live customers reach an average health score above 60 within a week of go live.

• Experience in SaaS implementation or onboarding, ideally in a startup or scaleup.
• Strong data skills and confidence in Excel and Google Sheets.
• A solutions consulting mindset, technically precise and technologically adept.
• The ability to prioritise, track, and report on the status of your implementations.
• Curiosity and the drive to become an Uptick product expert, plus agility, resilience, and attention to detail.

Uptick is the premium software built for the fire protection industry. More than 1,200 companies worldwide run their day on Uptick, using it to inspect, maintain, and protect over 3 million buildings and 40 million pieces of fire & life safety equipment across Australia, the UK and Ireland, and North America. More than 22,000 people open Uptick first thing in the morning and work in it all day, so we make it fast, intuitive, and reliable, and we back it with a customer team that knows the industry inside out. You will join a fast-paced, dog-friendly scaleup, working alongside people who care about the work and each other.