Telcom and Network Tech

• Responsible for resolving any problems that may arise with an Incarcerated Individual PIN numbers
• Processing II’s PAN sheets (Personal Allowed Numbers)
• Investigate and answer II’s grievances
• Basic II’s phone repair (replace handset and dial pad)
• Work with Tech Support to help resolve basic system outage and equipment reset
• Assist the facility staff with any investigations and or queries and questions pertaining to the inmate telephone system
• Point of contact for FACILITY staff for any issues regarding customer account
• Compile reports as needed
• Create problem tickets and monitor for resolution, to include escalations to appropriate departments as needed
• Interact in a professional manner with customers to foster positive relationships
• Additional tasks as assigned by supervisor
• Assist all new users on platform
• Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues
• Manage tablet inventory
• Work with Staff on tablet distribution to II’s
• Return damaged or inoperable tablets in accordance with vendors process.

• High School Diploma or equivalent is required; post graduate training and/or education is preferred
• Basic knowledge of Microsoft Office products to include (Word, Excel, and Outlook)
• Strong verbal and written communication skills
• Strong customer focus driven skillset; ability to develop strong partnership
• Must be pro-active, self-sufficient and highly productive with minimal guidance/supervision
• Ability to multi-task and meet deadlines
• Must be able to pass a background check and drug screening.
• Must have good work ethic and reliable transportation.
• Travel to assigned sites per weekly schedule

Experience:

• Previous experience in IT role is preferred
• Previous experience in an administrative role is preferred.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and proofreading skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong communication skills, both written and verbal.
• Ability to work independently as well as part of a team.

We offer competitive compensation and benefits package. If you are a motivated individual with excellent organizational skills and a passion for providing administrative support, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance