Systems Administrator (MSP)

Empowering Technology Solutions (ETS) is hiring a Systems Administrator to provide exceptional support to clients across the Hawaiian Islands. This role is remote from your home in Hawaii and includes onsite client visits as needed.

ETS is a managed services provider (MSP) delivering managed IT support, cybersecurity solutions, cloud services, voice, full network stacks, and backup/disaster recovery to organizations across the United States. We currently have an ETS team member in Hawaii and are expanding coverage as we continue to grow our client base in the islands.

This is a role for someone who is technically sharp, accountable, and customer-focused - someone who can work a queue, communicate clearly, and follow through until the outcome is delivered.

What You’ll Do

• Provide remote technical support for client environments across the Hawaiian Islands (hardware, software, Microsoft 365, identity, security, networking, backups)
• Perform onsite support as needed for client visits, project work, troubleshooting, installs, and planned changes
• Execute project and service work using ETS systems and standards (ticketing, documentation, time entry, and escalation paths)
• Troubleshoot and resolve issues across diverse client environments while maintaining strong communication and professionalism
• Identify recurring issues and technical gaps, document findings clearly, and escalate patterns that should be addressed through proactive remediation or projects
• Maintain and improve documentation so environments remain supportable (ticket notes, configuration details, diagrams/runbooks/KB updates as needed)
• Partner with the broader ETS team (Service Desk, Professional Services, and Customer Success) to ensure strong handoffs, clear priorities, and consistent client outcomes
• Participate in an on-call rotation to support client needs outside normal business hours when required

• 3+ years of professional IT experience (MSP/managed IT strongly preferred).
• Strong understanding of business IT environments infrastructure and modern work environments.
• Excellent written and verbal communication skills; ability to explain technical issues to non-technical users.
• Strong organization, time management, and ability to balance multiple priorities; comfortable with time tracking.
• High accountability and follow-through (you verify, you close the loop, you don’t pass uncertainty downstream).
• Valid driver’s license and reliable transportation for onsite client visits. Inter-island travel may be required based on client needs.

Preferred

• MSP / managed IT experience in a technical role
• Familiarity with MSP operations and tools such as ConnectWise Manage, NinjaRMM, and IT Glue (or similar)
• Experience with common MSP platforms and technologies such as Meraki, Sophos, 3CX, and backup/BCDR solutions (Axcient/Datto, Acronis, etc.)
• Comfort using AI tools to improve documentation, analysis, and efficiency

Technical Experience (Strong Working Knowledge)

Candidates should have working knowledge of technologies commonly supported in MSP environments, including:

• Microsoft ecosystem: Windows 10/11, Windows Server (2019/2022), Active Directory, DNS/DHCP, Microsoft 365, Exchange concepts, Intune, Conditional Access, Entra ID
• Networking & security fundamentals: WAN/LAN, Layer 2/3 concepts, VPN (SSL/IPSec), firewall fundamentals, QoS basics
• Infrastructure & recovery: VMware and/or Hyper-V fundamentals, Azure-hosted environments familiarity, backup/BCDR concepts and restore validation
• MSP platforms/tools (examples): ConnectWise Manage, NinjaRMM, IT Glue; Meraki or Ubiquiti/UniFi; Sophos; 3CX; Axcient/Datto BCDR, Acronis, DropSuite (or similar)

You do not need to be an expert in every platform listed. We value strong fundamentals, solid troubleshooting, and the ability to learn quickly while following standards and documenting clearly., * IT support: 3 years (Preferred)

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * Ownership of Growth: We take responsibility for improving and share what we learn.
• We Think Bigger: We design for what’s next, not only what’s broken today.
• End-to-End Ownership: We own the outcome and deliver results with clarity.
• Relationship Excellence: We treat every relationship as something worth protecting and improving.

Benefits & Why You’ll Like Working at ETS:

• Competitive pay with bonus potential
• Paid time off (PTO), paid Floating Birthday Holiday and paid Holidays
• Medical, vision, and dental insurance options
• 401(k) plan
• Company-provided tools and support to do the job well
• Ongoing training and professional development (we invest in your growth)
• High ownership + low bureaucracy: if you bring a better idea, we implement it
• Growth opportunity: ETS is expanding, and high performers can grow into senior/lead roles

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation Package:

• Bonus opportunities