Physical Security - IT Support Technician 2 (Non-Permanent)

WSDOT is seeking a non-permanent IT Support Technician 2 to join the Washington State Ferries (WSF) Technology Services Division (TSD) Operations Technology Team. In this role, you will provide frontline technical support for the physical security technology that supports ferry terminals, vessels, and administrative offices, including cameras, access control systems, and related equipment. You will assist with installing, maintaining, troubleshooting, and replacing critical technology while helping ensure secure, reliable, and compliant IT services that support safe and dependable ferry operations in a 24/7 environment. Our top candidate is a collaborative problem solver with strong technical troubleshooting skills, excellent customer service, and a commitment to maintaining secure and reliable technology solutions. What to Expect This position performs fieldwork that may occur in active traffic areas, aboard operating ferries, and within shipyard environments. These settings may involve exposure to moving vehicles, heavy equipment, confined spaces, and other maritime or industrial hazards, requiring adherence to established safety protocols and use of personal protective equipment. Among the varied range of responsibilities held within this role, the Physical Security Support Technician will:

• Respond to and resolve Tier 1 and routine Tier 2 support requests escalated from the Service Desk (Remedy/Helix) using established procedures and guidance from senior staff.
• Provide remote and on-site operational support for physical security technologies and related field equipment used at ferry terminals, vessels, and administrative facilities.
• Install, replace, configure, and test field-deployed physical security hardware using approved standards, checklists, and documented procedures.
• Perform routine troubleshooting and break/fix support for physical security devices and associated software applications and escalates unresolved or complex issues to senior technical staff or vendors as appropriate.
• Update device settings and approved configurations, such as usernames, passwords, firmware, and network connectivity settings, following established change and security procedures.
• Assist with monitoring system alerts, device status, and operational issues and reports identified problems to appropriate technical resources.
• Coordinate with vendors and internal support teams regarding hardware replacement, warranty support, equipment repairs, and service requests.
• Document issues, troubleshooting steps, corrective actions, and resolutions within designated service management systems to support operational continuity and knowledge sharing.
• Provide basic end-user assistance and operational guidance related to physical security systems and associated technologies.
• Travel to ferry terminals, vessels, and other work sites to perform field support, installation, and troubleshooting activities.

• Technical Support & End-User Technology: Experience using and supporting computer hardware and software. Demonstrated ability to configure, troubleshoot, and maintain common computer hardware, software, mobile devices, peripherals, and related technology using established procedures.
• Technology Installation & Equipment Maintenance: Experience working with IT or low-voltage equipment such as desktop computers, mobile devices or similar technology.
• Technical Troubleshooting & Problem Solving: Ability to perform basic installation and setup tasks, including connecting equipment, managing cabling, labeling components, and verifying proper operation using established procedures.
• Technical Documentation & Procedures: Ability to read and follow basic technical documentation, diagrams, or installation instructions to complete assigned tasks.
• Communication & Customer Service: Ability to communicate effectively with end users and team members to provide support and explain technical information in a clear and professional manner.
• Growth Mindset & Service-Oriented: Actively demonstrates a commitment to learning and growth. Takes action to meet the needs of others.

The following qualification is also required:

• A valid driver’s license and the ability to operate state-owned vehicles. Must maintain a good driving record to respond promptly to field support requests at any WSF location.

It is preferred that qualified candidates also demonstrate/have:

• Advanced Technical IT Knowledge: Extensive experience, coursework, training, or certifications related to information technology, computer hardware, networking, or technical support.
• Physical Security Technology: Familiarity with physical security technologies such as video surveillance systems, access control systems, or related equipment.
• Service Desk & Incident Management: Experience using a service desk or ticketing system to track and document support requests.
• Networking Fundamentals: Basic understanding of networking concepts such as IP addressing and device connectivity.
• Field Technology Support: Experience working in field environments or supporting equipment across multiple locations.
• Licensure: Transportation Worker Identification Credential (TWIC) card.

3.43.4 out of 5 stars Seattle, WA Hybrid work $4,411 - $5,924 a month - Full-time, Pulled from the full job description

• Loan forgiveness
• Tuition reimbursement
• Paid holidays, * This is a non-permanent opportunity, expected to last up to 12 months.
• The salary listed includes the legislative approved 5% salary premium for positions in King County.
• This recruitment may also be used to fill additional positions per business needs.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
• This position offers flexible/hybrid remote work options.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov

Why WSDOT

• Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
• Paid Leave - In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
• Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world’s longest floating bridge, and operates the largest ferry system in the nation!