Help Desk I

• Provide support to end users on a variety of issues to include identifying, researching, and resolving technical problems.
• Respond to telephone calls, email, and personnel requests for technical support.
• Document, track and monitor the problem to ensure a timely resolution and has knowledge of commonly used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc.
• Rely on instructions and pre-established guidelines (SOPs) to perform the functions of the job.

Required:

• Associates’ degree or equivalent
• Two (2) years of IT support experience

Desired:

• Experience with ServiceNow
• Security+ Certification desired or 6 months to obtain

Clearance:

• Secret Clearance required

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typicaly $62,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range., * Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.