IT Systems Support Analyst

• Serve as the first point of contact for employee IT support requests
• Diagnose and resolve hardware, software, networking, and communication issues
• Install, configure, and maintain desktop computers, laptops, mobile devices, and peripherals
• Create and manage user accounts, permissions, and system access
• Perform new employee onboarding and employee offboarding
• Deploy software updates, patches, and system upgrades
• Manage company mobile devices using Mobile Device Management (MDM) tools
• Document support requests and maintain accurate service records
• Work with vendors to resolve technical issues when necessary
• Train end users and create documentation to improve technology adoption
• Travel occasionally to remote offices for IT support and equipment installation

• Associate degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred)
• 1-5 years of experience providing end-user technical support
• Excellent troubleshooting and problem-solving skills
• Strong customer service and communication abilities
• Ability to prioritize multiple support requests in a fast-paced environment
• Comfortable working independently and as part of a collaborative team

Preferred Technical Experience

Experience with:

• Windows 10 & Windows 11
• Microsoft 365
• Autodesk products
• Mobile Device Management (MDM)
• iPhones and iPads
• Copiers and multifunction printers
• Web conferencing platforms
• TCP/IP networking
• DHCP, DNS, and VPNs
• UniFi wireless networking
• Meraki security appliances, * How many years of experience do you have providing IT help desk or desktop support?
• Have you managed user onboarding/offboarding and account setup?
• Which of these technologies have you supported? (Windows, Microsoft 365, Active Directory, VPNs, MDM, networking, printers)
• Briefly describe your troubleshooting experience with hardware, software, and networking issues.
• Are you able to travel occasionally to company locations as needed?

Pulled from the full job description

• Referral program
• Tuition reimbursement
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching

• Paid time off, Full-Time

  Salaried

  Monday-Friday

  Full Benefits

Help Keep Our Business Connected

Are you an IT professional who enjoys solving problems, helping people, and working with a variety of technologies?

Edwards Electrical & Mechanical is looking for an IT Systems Support Analyst to join our Home Office team. In this role, you’ll provide hands-on technical support for employees across multiple locations, troubleshoot hardware and software issues, assist with technology deployments, and help maintain a reliable and secure IT environment.

If you enjoy working directly with end users, learning new technologies, and making a real impact every day, we’d love to meet you.

Why Join Edwards?

• Stable, full-time salaried position
• Monday-Friday schedule
• Opportunity to work with a wide variety of technologies
• Supportive, collaborative IT team
• Career growth and professional development opportunities
• Comprehensive benefits package
• Occasional travel to company locations, * 401(k) with Company Match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off
• Life Insurance
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts
• Referral Program

Why Edwards Electrical & Mechanical?

Technology keeps our teams running, and our IT department plays a critical role in supporting employees across multiple locations. We’re looking for someone who enjoys solving technical challenges, building relationships with users, and contributing to a collaborative team environment.

If you’re ready to grow your IT career with a company that values teamwork, innovation, and exceptional customer service, we’d love to hear from you.

Edwards Electrical & Mechanical is an Equal Opportunity Employer.

Pay: $75,000.00 - $85,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance