IT Support Technician

We’re looking for someone who enjoys helping people, thrives on solving problems, and wants to build a long-term career in IT-not just answer phones.

This position is approximately 75% remote Help Desk support and 25% onsite client support, traveling to client offices from Edmonds to Tacoma.

What You’ll DoHelp Desk (Approximately 75%)

• Answer and resolve incoming support requests by phone, email, and remote support
• Troubleshoot Windows 10/11 computers and laptops
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive
• Configure new computers and user accounts
• Troubleshoot printers, scanners, peripherals, and mobile devices
• Resolve password, MFA, and account access issues
• Document work thoroughly in our ticketing system
• Escalate complex issues when appropriate
• Deliver an outstanding customer experience on every interaction

Field Support (Approximately 25%)

Travel to client locations throughout the Puget Sound area to:

• Deploy new computers and workstations
• Install monitors, printers, docking stations, and peripherals
• Troubleshoot network connectivity and Wi-Fi issues
• Install and replace networking equipment
• Perform preventative maintenance
• Assist with office moves and technology deployments
• Work directly with physicians, executives, and office staff
• Represent LVITPros professionally at every client site, No
• This position requires travel to client sites between Edmonds and Tacoma several times each week. Are you comfortable with that?

Yes No

• Do you have a valid driver’s license and reliable transportation?

Yes No

• Are you comfortable supporting customers over the phone throughout most of your workday?

Yes No

• A frustrated customer calls because they cannot work. What is your first priority?

A. Fix the computer as quickly as possible. B. Understand the issue, reassure the customer, and keep them informed while troubleshooting. C. Tell them you’ll call back after researching. D. Escalate immediately.

• Describe a time you turned an unhappy customer into a happy one.
• How important is documenting your work after resolving a ticket?

A. Not very important B. Only if someone asks C. Very important because the next technician may rely on it

• How do you stay organized when managing multiple support tickets?
• A user’s Outlook won’t open. What’s the first thing you would check?
• Tell us about the most difficult technical problem you’ve solved.
• Which statement best describes you?

A. I enjoy figuring out difficult problems. B. I like doing the same routine every day. C. I prefer someone to tell me exactly what to do. D. I avoid difficult technical issues.

• What motivates you most?

Learning new technology Helping people Solving difficult problems Building a career Earning money

• Which describes you best?

I prefer working completely alone. I enjoy working independently but collaborating with teammates when needed. I prefer constant supervision.

• When your workload suddenly doubles, what do you typically do?

You’re someone who naturally enjoys figuring things out. When something isn’t working, your first instinct is curiosity-not frustration.

You enjoy helping people and take pride in leaving every client feeling confident their issue has been resolved.

You can work independently but also enjoy collaborating with teammates when solving more complex issues.

You stay calm under pressure, communicate clearly, and don’t mind juggling multiple priorities throughout the day., Creative Problem Solver

• Enjoys figuring out how things work
• Thinks beyond the obvious solution
• Comfortable experimenting when troubleshooting
• Curious and always learning

Highly Organized

• Pays close attention to details
• Takes ownership of assigned work
• Keeps excellent documentation
• Follows through on commitments
• Manages time well and stays organized

People-Oriented

• Friendly and approachable
• Enjoys talking with customers
• Comfortable communicating with executives and medical staff
• Builds trust quickly
• Works well within a team

Team First

• Humble
• Cooperative
• Willing to jump in wherever needed
• Values relationships over ego
• Treats coworkers and clients with respect

Calm Under Pressure

• Doesn’t become flustered during busy days
• Maintains a positive attitude
• Handles difficult situations professionally
• Remains focused when priorities change

Preferred Skills

• Windows 10/11
• Microsoft 365
• Active Directory / Microsoft Entra ID
• Basic networking (TCP/IP, DNS, DHCP)
• Printers and scanners
• Remote support tools
• Basic hardware repair
• Wi-Fi troubleshooting
• Ticketing systems

Bonus experience:

• Microsoft Intune
• Jamf
• Azure
• Firewalls
• HIPAA or healthcare IT
• Managed Service Provider (MSP) experience

Requirements

• Valid driver’s license and reliable transportation
• Able to travel throughout the Puget Sound region (Edmonds to Tacoma)
• Able to lift up to 50 pounds
• Excellent written and verbal communication
• Strong customer service skills

• Ability to pass a background check, * How many years of professional IT support experience do you have?, Less than 1 year 1-2 years 3-5 years 5+ years

• Have you worked for a Managed Service Provider (MSP)?

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Opportunities for advancement, Why You’ll Love Working Here
• Every day is different
• You’ll work with a wide variety of businesses and technologies
• You’ll continue learning and growing your technical skills
• You’ll be part of a supportive team that enjoys solving challenging problems together
• Opportunities for advancement as your technical abilities grow

Our Core Values

We believe great technicians are more than technically skilled-they’re trusted advisors.

We value people who are:

• Curious - Always learning and improving.
• Dependable - We do what we say we’ll do.
• Professional - Every interaction reflects our commitment to excellence.
• Team Players - We succeed together.
• Problem Solvers - We don’t stop at identifying problems; we find solutions.
• Customer Focused - We treat every client’s business like it’s our own.

Pay: $53,310.40 - $78,915.20 per year, * 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

LVITPros is a growing Managed IT Services Provider supporting healthcare practices and small businesses throughout the Pacific Northwest. We pride ourselves on providing exceptional customer service, solving complex technology problems, and building long-term relationships with our clients.