Helpdesk Technician

The Role: Your efforts and ultimate successes should be measurable and recognizable as you strive daily within LCU’s vision: “to value people over profit, proactively seek improvement, work passionately, exceed expectations, and make our community a better place”. You will be responsible for all installs, upgrade, and maintain computer hardware and peripheral equipment. You will coordinate technology needs with outsources vendors for efficiency and cost-effectiveness. You will report to your supervisor in researching, planning, and implementing new technologies to improve member access and staff efficiency.

What you will do:

• Assist in maintaining the credit union’s network, hardware, and software to ensure that back end functions, systems, PC’s, servers, and all peripheral products are operational
• Assist researching and diagnosing problems within the entire IT infrastructure; troubleshoot and provide solutions. Test solutions to ensure a resolution.
• Help in responding to user problems to PC’s to include software applications, systems integration, or individual hardware problems. Troubleshoot, debug, and resolve the problem
• Assist network team by providing individual support to end users via the phone, in person, or on-line to answer questions or resolve problems
• Assist in installing, configuring, and testing new servers for systems, printers, etc.
• Assist in installing and testing new software both for the network and for individual users
• Be responsible for the repair of printers, PC’s, or laptops
• Assist VP Network Administration in monitoring software licenses to ensure compliance with vendor’s regulation
• Assist in maintaining and administering Microsoft 365 services. Research problems, resolve issues, and evaluate vendors on an on-going basis
• Assist in training credit union staff on IT processes and applications as deemed necessary by the VP of Network Administration
• Help to ensure that all software licenses are maintained
• Perform other duties as assigned

• Associate or bachelor’s degree in related field or equivalent experience in a network environment with TCP or an advanced network environment
• Must have an advanced understanding of networking issues, with hands-on experience in the field
• Must be detail-oriented, organized and have good follow-up skills
• Qualifications for this job will include personality traits such as strong analytical and critical reasoning skills along with the ability to problem solve as measured by validated testing
• Strong communication skills
• Commitment to LCU’s Mission Statement and Core Values
• Must successfully complete appropriate LCU assessments