Endpoint Specialist

As an Endpoint Specialist, you will be responsible for improving endpoint health, closing vulnerability gaps, and driving remediation efforts through successful completion while collaborating with cross-functional IT and security teams. Responsibilities:

• Perform endpoint vulnerability remediation using CrowdStrike Falcon and established team guidance.
• Review vulnerability findings, create and track remediation tickets, coordinate with stakeholders, and provide status updates through completion.
• Troubleshoot endpoint patching failures, software deployment issues, compliance exceptions, and Windows operating system configuration problems.
• Support software packaging and repackaging, enterprise application deployments, imaging, provisioning, and post-deployment troubleshooting.
• Use ServiceNow to manage incidents, remediation tasks, change records, and documentation.
• Provide remote support using TeamViewer and other enterprise tools to diagnose and resolve endpoint issues.
• Collaborate with Endpoint Operations, Security, and Service Desk teams to improve endpoint health, security posture, and compliance metrics.
• Communicate effectively with technical and non-technical users while delivering excellent customer service.

• Five or more years of desktop support, endpoint administration, or related IT experience.
• Experience with endpoint patching and vulnerability remediation.
• Strong Windows administration and troubleshooting experience.
• Experience using ServiceNow to manage incidents, changes, and remediation activities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.

Preferred Experience: Preferred Experience:

• Experience with CrowdStrike Falcon.
• Experience with software packaging and repackaging.
• Experience supporting enterprise imaging, provisioning, and application deployments.
• Experience providing remote support using TeamViewer or similar enterprise remote support tools.
• Experience working collaboratively with Endpoint Operations, Security, and Service Desk teams.

Pulled from the full job description

• Opportunities for advancement

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.