ITS 4 Network Engineer

Under the general supervision of the ITS 5 Network Supervisor, administers and maintains the County’s network, server, and identity systems for the Information Technology Services Department, ensuring the reliable and secure transmission of voice, data, and video across County facilities and cloud services. Administers messaging, collaboration, remote-access, and user-account services; installs, configures, and supports related hardware and software; troubleshoots complex problems and provides advanced technical support and training to staff and end users. This is the journey/senior working level of the Network Engineer series; the most complex strategic and supervisory matters are referred to the Network Supervisor.

The following duties are the fundamental, crucial job duties performed by this position. This is not a comprehensive list of all tasks that may be assigned. Incumbent may be required to perform other duties as assigned and appropriate for the position.

• Administers and maintains the County’s network infrastructure - wired, wireless, and remote access - to ensure reliable, secure transmission of voice, data, and video across County facilities and to cloud services.
• Administers the County’s messaging and collaboration platform (email, calendaring, and team collaboration); manages mail flow, quarantine, distribution lists, and related access and security controls.
• Administers identity and access services: provisions and de-provisions user accounts, directory and group membership, file and share permissions, and remote-access accounts as part of employee onboarding, position change, and separation.
• Installs, configures, and maintains servers, network devices, and supporting systems in on-premises and cloud environments; verifies functionality, applies updates and patches, and maintains current technical documentation.
• Monitors the environment for availability, capacity, performance, and security; diagnoses and resolves incidents; responds to monitoring, quarantine, and data-protection alerts; escalates and tracks issues to resolution.
• Supports access, connectivity, and integration for the County’s enterprise and line-of-business applications, including regulated public-safety systems.
• Administers telephony/voice services (e.g., desk phones, voicemail, and auto-attendants).
• Maintains and enforces system security, access controls, and the confidentiality of records, including the requirements of regulated systems such as criminal-justice information (CJIS); monitors compliance with County and Department policies.
• Provides advanced technical support and training to County departments and end users; assists the Help Desk with escalated issues; participates in and helps coordinate technology projects.
• Researches, evaluates, and tests new technologies; recommends improvements; assists in transitions to new systems and platforms.
• Maintains service records, logs, and documentation; identifies recurring problems requiring improved procedures or policies.
• May participate in scheduled on-call/after-hours support for critical systems. Performs related duties as assigned.

WORKING ENVIRONMENT / PHYSICAL DEMANDS

Work is performed in office, server-room/data-center, and remote-work environments. Installs and services equipment in equipment racks, wiring closets, and user workspaces; travels between County facilities. May occasionally lift and carry equipment up to 20 pounds. Requires the visual and manual ability to install, connect, and service computer and network equipment.

Associate’s degree in Information Technology, Computer Science, or a closely related field; AND five (5) years of progressively responsible network and systems administration experience; OR an equivalent combination of education, training, and experience. Valid Washington State Driver’s License. Must pass a criminal-history background check and obtain CJIS Security Awareness certification within 7 days of hire, due to access to law-enforcement systems., Bachelor’s degree in a related field; Lewis County Government experience; and current, role-relevant professional certifications (for example, in networking, Microsoft 365/cloud administration, or information security)., * Network and systems administration in enterprise environments, both on-premises and cloud-based.

• Network protocols, services, and diagnostic tools (e.g., TCP/IP, DNS, DHCP, VPN, and wireless).
• Server operating systems and virtualization (e.g., Windows Server and Linux).
• Messaging, collaboration, and productivity platforms.
• Directory and identity/access management services.
• Telephony/voice systems.
• Data security, access controls, and public-sector compliance standards, including criminal-justice (CJIS) requirements.
• IT service-management and ticketing workflows (triage, escalation, and resolution tracking).

Skills in:

• Diagnosing and resolving advanced technical problems across networked and cloud systems.
• Installing, configuring, maintaining, and supporting hardware, software, and network systems.
• Managing user accounts, system permissions, and network/remote access controls.
• Working independently in a high-pressure environment with changing priorities.
• Maintaining documentation, logs, and procedures for IT operations and incidents.
• Providing technical support and training to departments and end users.
• Communicating complex information clearly, both orally and in writing.
• Establishing effective working relationships with co-workers, vendors, and stakeholders.

Ability to:

• Prioritize multiple tasks, service requests, and deadlines effectively.
• Apply independent judgment within established policies and procedures while identifying areas for improvement.
• Maintain confidentiality and uphold system-security standards.
• Adapt to evolving technologies and departmental needs.
• Learn and follow County policies and procedures.

Behaviors:

• Regular, reliable attendance.
• Commitment to continuous improvement and team development.
• Proactive problem-solving and a service-oriented attitude.

Health Insurance: We offer comprehensive medical coverage-including vision-along with dental and basic life insurance for employees and their families. Multiple medical plan options are available, so you can choose the coverage that best fits your needs.

Retirement Plans: Secure your future with enrollment in one of Washington State’s Department of Retirement Systems programs: PERS, PSERS, or LEOFF. Both you and the County contribute to your retirement, ensuring long-term financial stability.

Paid Leave: Full-time regular employees earn paid vacation in addition to paid holidays.

Longevity: We recognize and reward your dedication with additional monthly compensation for continuous service milestones.

Deferred Compensation: Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Flexible Spending Account (FSA): Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars.

Public Service Loan Forgiveness: If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

At Lewis County, we don’t just serve the community-we’re part of it. As a local government organization, our mission is to preserve and enhance the quality of life for our residents, and we do that by empowering employees who are community-focused, innovative, and committed to public service.

Located between Seattle and Portland, Lewis County offers the convenience of urban access with the lifestyle benefits of the Pacific Northwest. But what sets us apart is our workplace culture: rooted in collaboration, accountability, and resilience, our team works across departments to solve problems, support one another, and create lasting impact.

As an employer, Lewis County values transparency, responsiveness, and continuous improvement. Whether you’re maintaining critical infrastructure, supporting community development, advancing public health, or working in public safety, your role directly contributes to a stronger, more vibrant county.

We are growing, evolving, and looking for talented individuals who want to make a difference-people who see challenges as opportunities and who are inspired by the chance to shape the future of local government.

Join us at Lewis County-where public service is purpose-driven, people-focused, and full of possibility.