Help Desk Technician

ATA Services Inc

Santa Fe, NM, United States

13 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Compensation

$54,080.0

Working hours

Regular working hours

Job source

www.disabledperson.com

Tech stack

Antivirus Softwares Business Software Network Troubleshooting Microsoft Office Connectivity Problems Usage Tracking Information Technology

Job description

Help Desk roles, including Help Desk Technician and Help Desk Specialist, serve as the first point of contact for users experiencing technical problems. Help Desk Technicians combine technical expertise with customer service skills to diagnose, troubleshoot, and resolve issues efficiently, supporting both employees and external clients., * Respond to user inquiries via phone, email, or chat and provide timely technical support

Diagnose and resolve hardware, software, and network issues, including application configurations and connectivity problems
Run diagnostic programs, isolate problems, and implement solutions to restore functionality
Document issues, resolutions, and procedures for future reference
Assist with installation, configuration, and maintenance of computer systems and peripherals
Provide guidance to users on software usage and best practices to enhance productivity
Escalate complex issues to higher-level IT staff when necessary

Requirements

Technical skills: Knowledge of operating systems, Microsoft Office, antivirus software, networking, and common business applications
Soft skills: Strong communication, problem-solving, and customer service abilities
Certifications (optional but preferred): ITIL, HDI, MCP, MOUS, CE, CCNA, or other relevant IT certifications
Experience: Prior help desk, technical support, or IT experience is advantageous