IT Customer Service Coordinator

Create personal relationships with our clients, gather service information, inputs tickets, coordinate and follow-up to ensure our customers are satisfied.

Customer Service

• Create rapport and line of communication with the customer. Our business philosophy is to have personal relationships with our clients while providing outstanding service.
• Provide Customer Service for clients throughout the nation including creating tickets, deploying contractors, following up on resolution, closing tickets and communicating with the client.
• Maintaining ICS data integrity in the ICS business system.
• Troubleshooting of basic issues over the phone for the client including registering phones and resetting passwords.
• Follow-up with customers to ensure they are satisfied with the service and that the problem was resolved.

• Friendly and professional
• Ability to stay calm in stressful environments
• Organized, thorough and persistent
• Proficient in Microsoft Word and Excel
• Organized and comfortable on Windows OS, computers and business systems.
• Technically inclined with a general understanding of how computers and networks work
• Ability to amiably assist non-expert end-users
• Ability to multitask in a fast-paced environment
• Effectively communicate oral and written with management and internal staff members
• Ability to create and present reports to upper management

Preferred Qualifications

• College graduate, preferably with a background or coursework in IT
• Some working IT knowledge - this person will be the first line of customer interaction and will handle basic troubleshooting before looping in a technician, * High school or equivalent (Required)

Language:

• English (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Flexible schedule, * 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance