IT Support Analyst

• Resolve IT support tickets to the business, including investigation and resolution of system issues
• Manage system administration tasks including user access, security, and ongoing maintenance
• Analyse data to ensure accuracy, identify trends, and highlight risks or opportunities
• Oversee data management processes, ensuring data integrity and governance of key master data
• Maintain and update helpdesk records and process documentation knowledge bases
• Assist in the development of training materials and deliver end-user training where required

This IT Support Analyst role is ideally suited to someone with strong problem-solving and troubleshooting ability, a self starter with a proactive approach to learning. This role would be ideal for someone with a solid foundation of IT Support experience and customer service skills., * 1+ years IT Service Desk / IT Support experience

• Strong communication and customer service skills (in house support role but lots of interaction with end users)
• IT Degree