IT Help Desk Advisor - Belfast | Hybrid | 24/7 Team

As an IT Help Desk Advisor, you will provide first-line technical support to users, acting as the initial point of contact for IT incidents and service requests., * Taking calls, emails and service desk requests

• Troubleshooting hardware, software and access issues
• Logging, prioritising and updating incidents within the ITSM system
• Password resets and account administration
• Supporting Microsoft Windows and Microsoft 365 users
• Troubleshooting basic network and connectivity issues
• Escalating more complex technical issues to second-line teams
• Keeping users informed throughout the incident lifecycle
• Following established ITIL processes and procedures
• Maintaining accurate documentation and knowledge articles, This is a 24/7 team, so you will work on a rotating shift pattern covering days, evenings, nights, weekends and public holidays where required.

The benefit is that later and out-of-hours shifts attract additional pay, providing the opportunity to increase your overall earnings.

We are looking for an IT Help Desk Advisor with an IT Degree and technical support/customer service expereince (can include placement).

You should ideally have experience with:

• Windows 10/11
• Microsoft 365
• Basic networking and connectivity troubleshooting
• Remote support tools
• Incident and request management
• Excellent customer service and communication

A relevant IT qualification or ITIL certification would be advantageous, but practical experience and a strong customer-focused approach are equally important.

The role is hybrid, with a rotating shift pattern covering the full 24/7 service. Later and out-of-hours shifts attract additional pay, meaning there is the potential to earn towards the top end of the salary range., * 25-35k pa

• Hybrid working
• Experience supporting a large and established organisation
• Exposure to structured ITIL and enterprise service desk processes
• Valuable experience to strengthen your IT CV
• The opportunity to develop your technical support skills
• A chance to demonstrate your abilities before moving into a permanent position
• Potential for the role to become permanent for the right person