Visual Support Specialist-Spanish Bi-lingual-Full-Time

• Respond to on-demand live video calls and provide clear, real-time descriptions of visual surroundings, objects, text, and situations.
• Verbally guide callers through tasks such as identifying items, reading printed or digital materials, navigating spaces, and interpreting visual details.
• Adjust communication style and level of detail based on the caller’s needs and feedback.
• Maintain a calm, respectful, and professional demeanor during all interactions.
• Follow all platform policies, privacy standards, and confidentiality requirements.

Help someone see the world-one call at a time. If you’re quick-thinking, clear-spoken, and comfortable on camera, this role offers a unique opportunity to turn your visual awareness into meaningful support for people who are visually impaired., * Ability to work either of the below FT schedules: Tuesday and Wednesday 8:30am-4:30pm, Thursday 8:15am-4:45pm, Friday 8:30am-5:00pm, and Saturday 8am- 3:30pm, with Sunday and Monday OR Monday- Wednesday 12am-9am and Saturday 12am-9am, Thursday, Friday & Sundays off.

• Excellent verbal communication and observation skills.
• Comfort appearing on camera and interacting with callers in real time.
• Ability to think quickly and provide concise, accurate visual descriptions.
• Strong attention to detail, patience, and empathy.
• Reliable high-speed internet connection and access to a device with video capability.
• Must be fluent in both English and Spanish

Preferred Experience

• Prior experience in customer support, remote assistance, accessibility services, or call-based support roles.
• Familiarity with accessibility tools or services supporting individuals with disabilities.