Desktop Support Technician

• Windows 10 and Windows 11 imaging, configuration, and deployments
• Microsoft 365 and Exchange Online support, including Outlook and Microsoft Teams
• Active Directory account administration - creates, password resets, permissions, distribution lists
• Support for corporate mobile devices, multifunction printers, and conference room AV setup ahead of client meetings
• Remote support for users on Azure Virtual Desktop and Netskope VPN; remote sessions through BeyondTrust
• Ticket queue management - log, prioritize, and resolve issues within SLA

• 2+ years of hands-on desktop support, help desk, or service desk experience
• Working knowledge of Windows, Microsoft 365, and Active Directory
• Ability to work onsite five days per week in Century City

Preferred (not required)

• Bachelor’s degree in Management Information Systems, Computer Science, Information Technology, or a related field
• CompTIA A+, CompTIA Network+, or other relevant IT certifications
• Prior IT support experience in financial services, investment banking, or professional services

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Paid time off
• Vision insurance

$27.00/hour W2, open-ended contract, onsite five days a week in the Century City neighborhood of Los Angeles, CA (90067) for an investment and financial services firm.

Our client is the top-ranking Mergers & Acquisitions advisor globally. This is a Tier 1 end user support role supporting bankers and senior leadership directly - hands-on, deskside, and highly visible.

Benefits and PTO are available while on RPC Company’s payroll. Conversion to a permanent employee of our client is a possibility but not guaranteed.