Senior Software Engineer - Support Systems

• Design, build, and maintain the internal tools and platforms that power our support organization - diagnostics, dashboards, automation, whatever the team actually needs
• Act as the subject-matter expert on support practices - how issues get triaged, escalated, and resolved, and where the process itself needs to improve
• Partner directly with the support and engineering teams to identify tooling gaps before they become bottlenecks
• Own the reliability and usability of whatever you ship - you build it, you support it
• Continuously improve support tooling based on real usage and feedback from the team on the ground

What Makes You a Great Fit

• At least 4+ years of Real hands-on software engineering experience with Node.js - must. you’ve shipped things, not just prototyped them
• Hands-on experience building AI tools and solutions using LLMs, AI agents, or AI-powered automation frameworks - must.
• Genuine interest in support practices and operations - you want to make the support team’s job easier, not just write code in a vacuum
• Comfortable owning a build end-to-end, from idea to something the team relies on daily
• A track record of building and scaling support tooling/platforms at a high-growth company before - you’ve done this at scale, not for the first time

Nice-to-Have Skills

• Experience building internal tools or platforms for a support or customer-ops team
• Familiarity with EV charging, unattended payment, or IoT hardware support
• Experience with observability/monitoring tooling - dashboards, alerting, diagnostics
• Scripting or automation experience to speed up support workflows
• Experience building AI agent ecosystems - multi-agent orchestration, tool-use, or LLM-powered automation

• The base salary range for this position is $ 90,000-$125,000 per year
• Eligibility for an annual performance bonus and additional benefits.
• Final compensation will be determined based on experience and qualifications.

Why Join Nayax

• Make a tangible impact by building tools that are used across a global support organization.
• Take ownership from day one and see your work drive measurable business outcomes.
• Collaborate with experienced engineers, product leaders, and support experts across the company.
• Work in a high-growth environment where your ideas can quickly become reality.
• Be part of a global fintech leader transforming how people pay, engage, and do business.

Learn More about Nayax

Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 13 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments., Founded in 2005, Nayax is a global fintech leader providing end-to-end payment, consumer engagement, and business management solutions. We help businesses grow revenue, reduce operational complexity, and deliver seamless commerce experiences across unattended, self-service, and retail environments.

With support for 80+ payment methods across 50+ currencies, a European payment institution license, and strategic partnerships with leading global financial institutions, Nayax enables secure, scalable, and future-ready commerce worldwide.