IT Solutions Architect

As an IT Solutions Architect, you’ll bridge the gap between customer requirements and technical delivery.

You’ll engage with customers throughout their technology journey… from initial discovery and solution design through to project implementation and future strategic planning.

Success in this role isn’t measured solely by technical excellence. It’s about creating confidence, simplifying complexity and ensuring every customer interaction is professional, proactive and effortless.

Working closely with our Commercial, Professional Services and Technical teams, you’ll help shape innovative solutions that deliver real business value while supporting HBP’s commitment to exceptional customer service.

What You’ll Be Doing

You’ll:

• Design secure,scalableand commercially aligned IT solutions

• Conduct customer discovery workshops, technicalauditsand site surveys

• Translate business requirements into practical technical solutions
• Support our Sales team with technicalexpertiseduring customer engagements
• Produce solution designs, architecturedocumentationand technical proposals
• Provide technical leadership throughout project delivery
• Ensure operational readiness for support takeons
• Ensure seamless handovers between Sales,Projectsand Support
• Build trusted advisor relationships with customers at every level
• Recommend improvements to existing customer environments and future technology roadmaps
• Identifyopportunities to improve services, simplifyprocessesand enhance the customer experience
• Stay ahead of emerging technologies and help shape future service offerings

We’re looking for an experienced IT Solutions Architect to join our Commercial team. This is an exciting opportunity for someone who combines deep technical expertise with commercial awareness and exceptional communication skills. You’ll work alongside Sales, Professional Services and Service Desk teams to design innovative IT solutions that help our customers achieve their business goals while delivering an effortless customer experience.

If you’re passionate about technology, enjoy solving complex business challenges and want to be recognised as a trusted advisor, we’d love to hear from you., You’ll have experience designing and delivering modern Microsoft-based infrastructure solutions within an MSP or enterprise environment., * Minimumfiveyears’ experience inaIT Presales,Solutions Architect, Technical Consultant or Senior Infrastructure role

• Strong commercial awareness
• Excellent communication and presentation skills
• Experience engaging with senior business stakeholders

• Ability to translate technical concepts into business outcomes

• Strong documentation and solution design skills
• Full UK Driving Licence
• Right to work in the UK

Technical Experience

Ideally, you’ll have experience with:

• Microsoft 365
• Microsoft Intune & Windows Autopilot
• Windows Server (2019/2022/2025)
• Microsoft SharePoint
• Microsoft Security technologies
• Advanced networking including VLANs and managed switching
• Firewalls
• Backup and Disaster Recovery solutions
• Physical servers and Virtualisation
• Microsoft Azure

Certifications

Desirable certifications include:

• Microsoft SC-900
• Microsoft MS-900

Additional Microsoft, networking or security certifications would be advantageous.

Who You’ll Be

We’re looking for someone who:

• Loves solving problems
• Enjoys working with people as much as technology
• Can simplify complex technical conversations
• Builds trust naturally
• Takes ownership and accountability
• Thinks strategically whileremaininghands-on
• Is curious,adaptableand always learning
• Thrives in a collaborative environment
• Wants to make a genuine difference for customers

Most importantly, you’ll share our passion for creating effortless customer experiences.

Why This Role is Different

This isn’t a traditional Solutions Architect position.

You’ll have the opportunity to influence customer strategy, shape our technical direction and play a key role in delivering an outstanding customer journey from first conversation through to long-term partnership.

If you enjoy combining technical expertise with relationship building and want to make technology feel effortless for customers, this could be the perfect opportunity.

Ready to Apply?

If you’re passionate about technology, thrive on solving business challenges and want to join a company where customer experience is just as important as technical excellence, we’d love to hear from you.