Information Support Officer

SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of volunteers and staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing, community care, shops, administration, and other specialist areas., We are currently looking to recruit a Information Support Officer (Permanent Full Time - 37.5 hours per week) to join our West Regional team in Augustine Street, Galway. The prime purpose of the role is to work as part of the Regional Office team by providing a point of contact for service users to the Society who contact the Society by telephone, email, letter and in person seeking assistance/information are directed to the appropriate Conference. To treat those approaching the Society for help with dignity and respect in accordance with quality visitation guidelines. This is a great opportunity to join one of Ireland’s largest voluntary organisations and make a difference in your community.

• Certificate in Office Administration and Computer course is essential., * One year’s experience of handling a diverse range of callers - both in-person and by telephone is essential.
• Experience of working within a busy information environment is desirable.
• At least two years’ experience in providing varied administrative support in an office environment.
• An in-depth knowledge of the geography of the North West Region

Knowledge

• Knowledge of the Society and of its mission and values
• Knowledge of needs and issues of the poor and disadvantaged

Skills

• Excellent organisation and administrative skills.
• Excellent typing skills - ability to be on a phone call and type at the same time.
• Ability to work on own initiative or as part of a team.
• Excellent communication (written and verbal) and interpersonal skills.
• An ability to work well under pressure, resilient.
• Proficient in IT - MS Word, Excel, PowerPoint, and experience with a CRM database is desirable.
• An ability to display empathy, patience and a well-developed sense of humor.
• Ability to be flexible in approach and towards the role.
• Ability to maintain confidentiality.