Data & Insights Executive

As Data & Insights Executive, you will play an important role in supporting Norwood’s relationship-led fundraising strategy .

Working closely with fundraising, finance and data colleagues, you will help maintain accurate donor records, process fundraising income and produce reporting that supports decision-making and supporter engagement.

You will ensure high standards of data quality and supporter care while helping improve systems, processes and operational efficiency across the fundraising function.

About Norwood

Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives.

At Norwood, you will make a real difference every day. You will be part of a supportive and inclusive team where kindness is shown in how we care, respect shapes how we work together, belonging ensures everyone feels valued, and empowerment enables people to thrive.

We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives.

Who We Are Looking For

You’ll be someone who enjoys making sense of data and understands that behind every record is a relationship with a supporter who has chosen to make a difference.

You’ll be naturally organised, curious and detail-focused, taking pride in getting things right while looking for ways to make systems and processes work better.

You’ll enjoy working collaboratively with colleagues across Fundraising and Finance, providing accurate information and insight that helps others make informed decisions and build stronger supporter relationships.

You don’t need to know everything about fundraising from day one. What matters is that you’re comfortable working with data and systems, confident handling financial information, and motivated to learn.

Above all, you’ll understand that accurate data isn’t simply administration. It helps Norwood understand our supporters, strengthen relationships and raise the income that enables us to support neurodiverse people and their families.

You will:

• Maintain accurate donor and fundraising records within the CRM
• Process donations, pledges and supporter data accurately and efficiently
• Support reporting, pledge tracking and fundraising administration
• Help ensure strong supporter care and stewardship processes
• Contribute to improving systems, workflows and data quality standards

This role is ideal for someone who enjoys working with data, thrives on accuracy and wants to support work that makes a meaningful difference.

Your Day to Day

You will:

• Maintain and update donor records and supporter interactions within the CRM
• Process fundraising income from events, online platforms and campaigns
• Support pledge tracking and follow-up processes
• Work closely with Finance to support reconciliation and reporting
• Produce reports, dashboards and data extracts for fundraising teams
• Support donor acknowledgements and supporter enquiries
• Carry out regular data cleansing and quality checks
• Assist with system improvements, testing and new fundraising tools
• Ensure compliance with GDPR and fundraising best practice

Your work will help provide reliable insight, strong supporter experiences and accurate fundraising information across the organisation., It brings together Governance, Leadership, Fundraising, Finance, People and Culture, and Marketing and Communications, providing coordination and support to Children & Family Services and Adult Services.

The office supports Norwood’s mission to help people with neurodevelopmental disabilities, their families, and children in need across London and the South East. It is also the main point of contact for referrals, general enquiries, and charity business.

Safe Recruitment: Norwood is committed to safeguarding and promoting the welfare of the children, young people, and adults we support. This role is subject to safer recruitment checks in line with CQC Regulation 19, and appointment is conditional upon satisfactory pre-employment checks, including Right to Work in the UK and a DBS check appropriate to the role.

Essential

• Experience working with databases, CRM systems or administrative systems
• Strong attention to detail and high standards of accuracy
• Experience handling financial or transactional data
• Strong organisational and prioritisation skills
• Good numeracy and data handling capability
• Clear communication skills and a collaborative approach

Desirable

• Experience within a fundraising, charity or not-for-profit environment
• Experience using fundraising databases such as Raiser’s Edge
• Knowledge of the Jewish community

Pulled from the full job description

• Referral programme
• Annual leave
• Employee assistance programme
• Free parking
• Cycle to work scheme
• On-site parking, * 21 days annual leave + 8 Bank Holidays (FTE) + Jewish Festival Days
• Enhanced parental pay
• Employee Assistance Programme
• Health cash plan covering dental, optical, and therapy treatments, with virtual GP access, private consultations, and wellbeing tools via the My Medicash App
• Blue Light Card scheme access
• Cycle to Work scheme
• £300 refer-a-friend bonus
• Career development pathway
• Free on-site parking
• A supportive, experienced team and management.