CCaaS delivery/deployment consultant

JSAN Consulting Limited

München, Germany

14 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

4 years minimum

Compensation

€143,000.0 - €156,000.0

Working hours

Regular working hours

Languages

German

Job source

Data Analysis Avaya IP Phone 1140e Software as a Service Cloud Computing Digital Technology Google Analytics Amazon Connect Cisco

Managed Services consultant with German language skills B2 or C1
4+ years of experience in CCaaS delivery/deployment, Contact Centers or similar industry. Sprinklr experience will be added advantage.
Cloud Contact Center experience with platforms such as Mitel, Avaya, Cisco, Amazon Connect, etc
In-depth hands-on experience in any of the contact center channels, Inbound, outbound, workforce management, Digital Channels/Omni Channels and contact center automation.
Extremely strong communication and presentation skills
Ability to work independently and as a member of a team
Demonstrate experience and a passion for the social media or digital technology universe
Experience managing projects in IT, SaaS, Social, Analytics or Software environment
Experience working with multi-geo, multicultural delivery teams
Ability to work effectively under tight deadlines and juggle several assignments simultaneously
Experience working on social media management software, customer engagement SAAS, CCAAS platforms are preferred
Passion for solving client challenges and commitment to client delight
Use of social or digital analysis/engagement tools a plus (e.g. native social platform insights, Google Analytics, social listening platforms, social publishing)