Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

4 years minimum

Compensation

€143,000.0 - €156,000.0

Working hours

Regular working hours

Languages

German

Job source

de.indeed.com

Tech stack

Data Analysis Avaya IP Phone 1140e Software as a Service Cloud Computing Digital Technology Google Analytics Amazon Connect Cisco

Requirements

• Managed Services consultant with German language skills B2 or C1
• 4+ years of experience in CCaaS delivery/deployment, Contact Centers or similar industry. Sprinklr experience will be added advantage.
• Cloud Contact Center experience with platforms such as Mitel, Avaya, Cisco, Amazon Connect, etc
• In-depth hands-on experience in any of the contact center channels, Inbound, outbound, workforce management, Digital Channels/Omni Channels and contact center automation.
• Extremely strong communication and presentation skills
• Ability to work independently and as a member of a team
• Demonstrate experience and a passion for the social media or digital technology universe
• Experience managing projects in IT, SaaS, Social, Analytics or Software environment
• Experience working with multi-geo, multicultural delivery teams
• Ability to work effectively under tight deadlines and juggle several assignments simultaneously
• Experience working on social media management software, customer engagement SAAS, CCAAS platforms are preferred
• Passion for solving client challenges and commitment to client delight
• Use of social or digital analysis/engagement tools a plus (e.g. native social platform insights, Google Analytics, social listening platforms, social publishing)

Apply for this position

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Apply on de.indeed.com

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