Website Support Coordinator

We are looking for a self-driven individual to join our team as a full-time Website Support Coordinator. In this role, your main focus would be to serve and advocate for our clients by ensuring that inquiries are handled with the highest level of professionalism and service. You must be able to manage several tasks simultaneously, including high quantities of incoming support tickets, answering phone calls, and follow-up procedures. A member of this team will need to communicate with all departments (including Customer Success, Engineering, Marketing, Sales, and Website Development).

What you will be doing:

• Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives
• Serve as the lead point of contact between the client and our multiple internal teams
• Build and maintain strong, long-lasting client relationships
• Communicate regularly with clients to keep them informed on timelines and the progression of projects
• Regularly perform tutorials and training of our CMS to clients
• Follow up with clients to ensure that they are happy with the services provided
• Develop new business opportunities
• Manage incoming phone calls

• Previous work experience as an Account Coordinator, Support, or relevant role
• Highly organized
• Independent self-starter
• Critical thinker/Problem solver
• Ability to prioritize
• Teamwork & collaboration
• Ability to multitask and work on multiple projects simultaneously while maintaining a sharp attention to detail
• Excellent listening and presentation abilities
• Strong verbal and written communication skills

What will set you apart:

• Proven record of excellent customer service skills
• Experience with Zendesk, Monday.com, and G-Suite Applications
• Knowledge of CRM software (such as HubSpot or SalesForce)
• Familiarity with SEO best practices, Google Analytics, and Google Tag Manager
• Basic understanding of graphic design and website design principles

Pulled from the full job description 401(k) Health insurance Retirement plan 401(k) matching Paid time off Vision insurance Dental insurance, * Competitive salary

• Fully paid employee medical, dental, and vision insurance
• 401k with company match
• Profit sharing plan
• Life insurance
• Hybrid work environment
• Casual office environment and attire
• Paid Holidays
• Paid time off
• An opportunity to help build something to be proud of

Pay: $45,000.00 - $55,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Builder Designs is a fast-paced digital marketing firm in the greater Kansas City area. We began as a friendship between a local builder and a self-taught computer nerd who was willing to build the website they needed. Twenty years later, Builder Designs’ motivated team has become a leader in the digital marketing space for builders across the country, experts in web design, SEO, marketing campaigns, and introducing game-changing proptech to help clients grow their business and sell more homes.

Our goal has always been, and will always be, to solve problems for our builder (and beyond) partners. Whether we’re building a custom website, developing a strategic marketing campaign, boosting search rankings to beat out competitors, or building brand-new technology from scratch, we’re doing it with the future of our partners and their customers in mind. We promise to establish a solid, trusting relationship with every partner to ensure they’re set up for success in a constantly evolving industry.