Network Operations Center Technician (Puerto Rico)

The Network Operations Center (NOC) Technician is an established and productive contributor responsible for autonomously monitoring and maintaining network and infrastructure systems. The technician works with limited supervision and influences others through clear communication of policies and best practices.

What You Will Do

• Independently monitor and analyze network performance across diverse systems.
• Perform advanced troubleshooting to resolve complex incidents before escalation.
• Provide detailed technical documentation and recommended actions.
• Contribute to process improvements within the NOC environment.
• Support larger, moderately complex operational projects and service initiatives.
• Collaborate with engineering, security, and operations teams to drive service reliability.
• Explain policies and system behaviors to team members and customers.
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only., Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

• A University Degree or equivalent experience and minimum 2 years of prior relevant experience.
• Experience working with networking technologies, protocols, and monitoring tools.
• Experience working with enterprise systems, programs, and procedures.

Qualifications We Prefer

• Certifications such as Network+, CCNA, or similar.
• Ability to analyze issues across multiple systems or domains.

At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico