Network Operations Center Specialist (Puerto Rico)

The Network Operations Center (NOC) Specialist is a seasoned professional responsible for managing complex network monitoring and incident response activities. This role may lead small projects or operational processes, provide coaching to junior team members, and implement improvements to enhance NOC performance. The specialist operates with autonomy, leveraging advanced expertise to resolve complex, multi-domain issues and influence operational standards.

What You Will Do

• Lead the monitoring, analysis, and resolution of advanced or cross-system network issues.

• Manage and improve operational processes and small projects within the NOC.

• Collaborate closely with network engineering, security, service desk, and operations teams.
• Maintain up-to-date knowledge of network technologies, tools, and standard operating procedures.
• Follow established escalation paths and adhere to service-level agreements (SLAs).
• Support 24/7 operations, potentially including nights, weekends, holidays, and on-call rotations.
• Develop enhancements to tools, processes, or procedures to improve service performance.
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only., Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

• A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
• 3+ years of experience working with network infrastructure, routing/switching, security tools, and monitoring systems.
• Experience leading small projects or initiatives.

Qualifications We Prefer

• Professional certifications such as CCNA, CCNP, or equivalent.
• Strong analytical skills across multiple specialties or technologies.

At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico