Platform Support Engineer (AEM/Vercel)

This is a newly created role established to bring formal ownership, structure, and operational maturity to the AEM and Vercel hosting platforms that support enterprise web applications. Today, neither platform has a defined service owner, documented processes, control mappings, support model, or trained staff - this role will build that foundation, standing up secure, compliant, and repeatable service offerings rather than relying on ad-hoc, individual-dependent support. Role Responsibilities

• Own the operational support, administration, and continuous improvement of the AEM and Vercel hosting platforms, including platform governance, incident management, deployment support, monitoring, and user access administration.
• Partner with development teams, product owners, architects, security teams, and external vendors to ensure high availability, performance, security, and scalability of hosted applications.
• Provide technical consultation to teams building modern web applications using Next.js, React, APIs, and cloud-native architectures.
• Support these platforms as part of a broader technology portfolio that includes Adobe Platform, AEM Sites, AEM Assets, Target, Workfront, and Akamai.
• Stand up platform support to Level 3 (Defined) maturity against the organization’s Service Maturity Model, complete required service-offering artifacts, and evidence IT General Control (ITGC) and Security Directive alignment.
• Train the existing team and establish proactive operational processes ahead of these platforms carrying production, customer-facing traffic.

Team Structure & Work Environment

• Works closely with a Product Owner and a team of 6-7 platform engineers at various experience levels, along with Level 1 and Level 2 support teams.
• Hybrid role based out of one of our digital hubs - Chicago, IL; Peoria, IL; Dallas, TX; Broomfield, CO; or Cary, NC. Candidates should be local to their chosen hub and available to come into the office as needed.

• Bachelor’s degree required, with 5-7+ years of related experience.

• Demonstrated stability and progression in prior roles preferred.
• 5-7+ years of experience maintaining AEM platform environments.
• Demonstrated expertise supporting AEM as a Cloud Service environment and associated digital experience platforms.
• Proven ability to lead incident resolution, root cause analysis, and service restoration for critical business applications.
• Skilled in applying platform monitoring, observability, and automation techniques to improve service reliability.
• Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.

Pulled from the full job description 401(k) Health insurance Paid time off Vision insurance Health savings account Dental insurance Life insurance, * 401(k)

• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Diversified Services Network, Inc. (DSN) is seeking a full-time AEM/Vercel Platform Support Engineer to join our team in your choice of our Chicago, IL, Peoria, IL, Dallas, TX, Broomfield, CO or Cary, NC digital hubs. We offer full benefits, PTO, 401k, and more! If you’re looking to grow your career within an extremely reputable, stable Fortune 100 company - let’s talk!