IT Help Desk Representative

First State Community Bank is looking for an IT Help Desk Representative to serve as the first point of contact for end users seeking technical assistance. The Help Desk Representative position will assist remote troubleshooting and diagnostics to facilitate appropriate resolutions.

An excellent Help Desk Representative must have basic technical knowledge, patience and the ability to communicate effectively to understand the problem and explain its solution.

Responsibilities in Accordance with Our Corporate Values

Professionalism

• Serve as the first point of contact for end users seeking technical assistance
• Perform remote troubleshooting and provide clear instructions

Accountability

• Provide accurate information on IT products or services
• Direct unresolved issues to the next level of support personnel
• Record events and problems and log their resolutions

Initiative

• Determine the best solution based on the issue and details provided by end users
• Follow-up and update the end user’s status and information

• Proven experience as help desk representative or other end users support role
• Ability to diagnose and resolve basic computer/technical issues
• Good understanding of computer systems, mobile devices and other tech products
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered

• Competitive pay and benefits package - with variable compensation program based on team performance
• 401(k) with generous employer match benefit
• Helpful, qualified, and available leadership
• A caring, stable work environment

Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means that you enjoy learning new skills and are always eager to improve. It means you help the team by being a great teammate. It means you’re passionate about making a difference in the lives of our customers and our communities. It means you consistently find new ways to improve our organization.

Do you have what it takes to be a First Stater?