Analyst - Retail Transformation

Reporting to the SmartPath/Monogram Digital Retail Manager - Sales, the SmartPath/Monogram Digital Retail Consultant will have two main responsibilities; coordinating, managing and leading new dealer launches for SmartPath/Monogram and improving the utilization of the platform in existing dealerships through relaunch efforts and training. These activities will require working directly with Toyota/Lexus regional staff with support from existing business partners to execute successfully. Additional responsibilities will include supporting program enhancement launches as they become available e.g., Rental, F&I, and Signal.

What you’ll be doing

• Support the Toyota and Lexus field teams and dealers in delivering a quality customer experience through the SmartPath / Monogram (SP/M) suite of products and the Toyota Dealer Digital Solutions (TDDS) program.
• Work with internal Toyota business partners, as well as external agencies, to strategize and develop communications content, templates, monthly releases, quarterly newsletters, ad-hoc communications and metrics tracking, both field and dealer-facing, to support SP/M Sales & Service.
• Act as a consultative resource for communications content and templates for additional SP/M suite of products (i.e. F&I and Rental), and partner support teams such as Signal, Business Analytics and Integrations.
• Facilitate the coordination and execution of the annual SP/M Summit and monthly virtual SP/M field meetings.
• Assist with the coordination and execution of SP/M physical display activations (ex. National Dealer Meeting, National Automotive Dealer Association convention, etc.)
• Support the coordination and execution of the Digital Advisory Board virtual and in-person meetings (3 per year).
• Help to plan and execute SP/M marketing and promotional activities. These activities include the development of in-store POS kits, digital and social assets, etc. for SP/M Sales and Service at the Tier 2 and Tier 3 levels.
• Assist with combining and managing a single Mystery Shop program to support the dealers in real-time evaluation of their lead handling processes.

• Bachelor’s degree (or higher)
• Experience in Microsoft Suite skills (i.e. Word, Excel, PowerPoint) with the ability to use data for storytelling and decision-making
• Strong creative and analytical skills
• Experience with Communications in a B2B Environment
• Proven ability to use insights to make appropriate recommendations and influence the organization
• Ability to travel up to 10% of the time

Added bonus if you have

• MBA or advanced business degree
• Experience interfacing with high levels of management across the enterprise, advertising agencies, and consultants
• Experience with Toyota Regions/PDs and Dealer retail environment, Lexus area
• Experience in Content Creation and Newsletter design

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Health savings account
• Flexible spending account
• Paid holidays, During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, TN, (job flexibility benefits) (also known as I-140 or Adjustment of Status portability), etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.