Product Support Engineer, Optimus Diagnostics

Optimus is Tesla’s humanoid robot and one of the company’s biggest moonshots to date. The Optimus robot program is where mechanics, electronics, controls, software, and manufacturing meet. As Optimus moves from prototype to production, the ability to diagnose and resolve issues quickly is as important as building new capabilities.

The Diagnostics Engineering team builds the diagnostic and service tools used to troubleshoot and repair Optimus. You’ll work side-by-side with service, manufacturing, firmware, and hardware partners to make the robot understandable, debuggable, and repairable at scale.

This is a hands-on role. Expect time on the robot, tight iteration with technicians and engineers, and ownership of tools that directly affect uptime and production velocity. What You’ll Do

• Debug Optimus robots alongside service and manufacturing personnel
• Design and develop diagnostic applications, including 3D visualizations of robot state, joint positions, sensor data, and system health
• Partner with firmware and hardware engineers to define on-board diagnostics capabilities, telemetry interfaces, and alerting
• Turn real pain points from engineers and technicians into better tools and workflows
• Create diagnostic procedures, automated test sequences, and self-check routines that reduce mean time to resolution
• Analyze field and factory data for recurring failure patterns and drive fixes with hardware and software teams
• Continuously improve diagnostic and repair tooling based on what you see on the floor

• Degree in Robotics, Computer Science, Electrical Engineering, Mechanical Engineering, or equivalent experience
• Python, C/C++, and/or embedded systems experience
• Experience with complex electromechanical systems and knowledge of how sensors, actuators, and controllers interact
• Strong software fundamentals and system design instincts; you write tools people use under time pressure
• Clear communication skills and ability to explain complex failures to diverse audiences
• High agency and curiosity: you dig into how systems work and fail, and drive problems to closure
• Hands-on experience with robots (industrial, humanoid, academic, or competition and familiarity with robotics protocols (CAN, EtherCAT, Ethernet) preferred
• Experience building UI/visualization for real-time systems preferred
• Prior diagnostic, test, or field-support role for a physical product pref

Pulled from the full job description

• Flextime
• Pet insurance
• AD&D insurance
• Health insurance
• 401(k) matching
• Employee discount
• Health savings account, Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation $113,424 - $248,880/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.