Desktop Technician IV

· Research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use. Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. The technical skills include knowledge of computer software and hardware.

Technical duties include:

· Help to setup and monitor data closet equipment including servers and UPS.

· Monitor and report on general site health status including data closet equipment, servers, network, and clients.

· Assist with the running of cables and provide guidance to local team on cable runs and termination.

· Escort vendors within the site so they can do maintenance tasks on data closet systems.

· Assist the site lead with server operations as needed.

· Set up new servers and clients according to documented processes.

· Perform standard maintenance tasks on clients and servers including patches, agent install, and incident troubleshooting.

· Maintain and document all network IDF changes and port mappings.

· Collaborate with the plant staff to foster open communication with CBS and ensure all devices on site at used in accordance with CBS IT best practices.

· Position is 100% on site, with the primary location being the Mineral Point, WI, but also supporting additional the Stoughton, and Janesville sites., · Instruct and assign staff to provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process

· Assign the testing and verification of hardware and support peripherals to staff to ensure that they meet specifications and requirements

· Oversee the build, testing, and modification of product prototypes using working models or theoretical models constructed with computer simulation

· Assign staff to analyze user needs and recommend appropriate hardware

· Direct technicians, engineering designers or other technical support personnel as needed

· Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system

· Windows XP through 11, and server 2008 through 2019

· Familiarity with antivirus systems, Active directory, and basic windows security settings

· Have a basic understanding of network infrastructure including TCP/IP, switching, and common network devices.

· Proficiency with common IT software such as MS OFFICE, Telnet/Putty clients, remote desktop, and online tools (Teams/SharePoint) is required. This also involves utilizing imaging software for computer backup and recovery.

Education/Experience

· Bachelor degree in computer science or related field or equivalent training/education required

· 8-10 years customer service related experience required Responsibility level

· Exercises independent judgment with minimal direction from supervisor

Skills

· Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)

· Strong ability to work independently and manage one’s time (Required)

· Strong mentoring skills necessary to provide support and constructive performance feedback (Required)

· Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software (Required)

· Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software (Required)