Desktop Technician

We are seeking an experienced Desktop Technician IV to provide advanced desktop support, hardware troubleshooting, imaging, network assistance, and printer support. The ideal candidate will possess excellent customer service skills and strong technical expertise in desktop hardware, software, and operating systems. This role requires the ability to work independently while supporting end users and mentoring junior technicians., * Provide Level IV desktop support for hardware, software, and peripheral devices.

• Install, configure, image, and deploy desktops and laptops.
• Troubleshoot and resolve desktop, printer, and network connectivity issues.
• Deliver exceptional technical support and customer service to end users.
• Analyze user requirements and recommend appropriate hardware solutions.
• Support hardware testing, verification, and deployment activities.
• Coordinate with engineering, vendors, and technical teams during implementation.
• Oversee hardware prototype builds, testing, and modifications when required.
• Mentor junior technicians and provide technical guidance.
• Document issues, resolutions, and technical procedures while ensuring compliance with organizational standards.

• Desktop Support
• PC/Laptop Imaging & Deployment
• Hardware & Software Troubleshooting
• Network Troubleshooting
• Printer Installation & Support
• Windows Operating Systems
• Customer Service
• Technical Support
• Configuration Management
• Independent Problem Solving, * High School Diploma or equivalent required
• Bachelor’s degree in Computer Science or a related field (or equivalent training/education) preferred

Experience

• 3-5 years of desktop support experience required
• Experience with desktop imaging, hardware deployment, and end-user support
• Strong knowledge of networking fundamentals and printer support
• Previous experience providing customer-facing technical support

Preferred Skills

• Knowledge of computer hardware, circuit boards, processors, and peripherals
• Experience with desktop communication software and operating systems
• Familiarity with configuration management and directory services
• Ability to mentor junior technicians
• Excellent verbal and written communication skills
• Strong time management and organizational skills

Pay: $28.00 - $30.00 per hour