Application Analyst 3 | Full Time | Day

Under the supervision of the department director or manager, the Application Analyst 3 is responsible for the implementation, support, and continuous improvement of Concord Hospital’s information systems. The Application Analyst 3 is a senior level position and thus demonstrates complete mastery of the skills and responsibilities of the position and has sufficient expertise to serve as a resource to junior staff members. The Application Analyst 3 will be assigned specific information system product responsibilities commensurate with his or her background and the organization’s needs., * Leads, plans, or participates in IT projects.

• Serves as nursing informatics analyst.
• Coordinates IT technical and client support resources.

• Maintains responsibility for assigned products including integration with other applications. Demonstrates knowledge of interfacing, network, database, desktop, servers, redundancy, availability, and security.

• Follows policy/procedure for support of Information Systems. Handles problem escalations from departmental IT resources and is accountable for problem resolution.

• Understands business/clinical operations and work flow and anticipates how system features, changes or issues will impact end-users. Anticipates product direction and understands impact to organization.

• Follows IT project tracking and IT change management processes.

• Plans, designs, creates and maintains configurable aspects of assigned systems ex. forms, reports, tables, parameters.

• Creates and maintains IT system documentation per the IT Documentation Policy.

• Performs quality assurance testing inclusive of functional, integration, interface and redundancy/reliability testing.

• Manages vendor relationships inclusive of obtaining and negotiating proposals, escalating issues and planning for future systems.

• Provides mentorship to IT staff members.
• Endorses, supports, and champions the outcomes of ITS process improvement initiatives.
• Participates in IT administrative on call rotation.
• Complies with ITS Policies and Procedures.

Four years of formal training or education beyond the high school level (e.g., Bachelors Degree). Some positions may require nursing licensure.

Certification, Registration & Licensure, Five or more years experience implementing and supporting healthcare information systems.