IT System Administrator

Our IT System Administrators (NetOps team) are responsible for providing the overall technical administration, management, and operational direction for agency IT systems and end-user computing environments. Responsibilities include help desk support as well as administration of desktops and laptops, mobile devices, network storage and backup systems.

Essential Functions: These duties represent the primary responsibilities of the position but are not intended to be an exhaustive list of all assigned tasks.

IT Systems Administration and Support:

• Assist users with issues related to laptops, mobile devices, servers and other technology.
• Document technical issues, user requests, and resolutions.
• Install, image, update, maintain, and decommission desktop, server, and mobile hardware and software.
• Install and support copier, printer, and scanner hardware and associated drivers.
• Coordinate with vendors to resolve hardware and software issues.
• Configure hardware and software in alignment with State, DEQ, and vendor requirements.
• Configure, maintain, and troubleshoot Microsoft Group Policy and related IT systems.
• Provision, manage, and troubleshoot mobile devices.
• Provide technical support to non-technical users.
• Perform other duties as assigned.

• Ability to deliver excellent customer service and maintain positive working relationships.
• Demonstrated ability to learn new technologies and adapt to changing tools and methodologies.
• Ability to work effectively both independently and as part of a team.
• Knowledge of hardware such as laptops, desktops, servers, printers, mobile devices, and other agency-supported technologies.
• Strong working knowledge of Microsoft Active Directory, Windows operating systems, Group Policy, and Microsoft Office applications (Word, Excel, Outlook, etc.), along with other agency-supported software.
• Familiarity with tools and platforms such as Tanium, Microsoft Server, PowerShell, and security software is preferred.

The IT System Administrator position includes a career ladder that supports professional development and pay progression.

Minimum requirements: · Associate degree or equivalent job-related college coursework or vocational training. · Two years of experience providing PC support in a Windows environment.

Alternative combinations of education and experience may be considered on a case-by-case basis.