Security Systems Support Technician (Help Desk)

Looking to use your technical skills in a stable, office-based environment instead of being constantly out in the field?, First Response is seeking a Security Systems Support Technician to join our technical support team. This role is ideal for someone with a background in IT support, networking, telecommunications, or electronic security systems who enjoys troubleshooting complex technical issues and helping both customers and field technicians succeed.

In this position, you’ll support the programming, configuration, and troubleshooting of security systems including access control, video surveillance, and alarm communication systems. You’ll act as a key technical resource between customers, internal teams, and field technicians.

Our Security Systems Support Technicians provide technical support for enterprise security solutions, including Video Management Systems (VMS). This role involves troubleshooting video surveillance platforms, assisting with system configuration, supporting users, and ensuring security systems remain reliable and operational. Experience with VMS platforms, cameras, recording servers, video analytics, and network-based security solutions is highly valued.

We can train our specific systems and platforms - what we need is someone who already understands networking fundamentals, device connectivity, and technical troubleshooting.

What You’ll Do

• Provide remote technical support to customers and field technicians
• Program and troubleshoot security systems including cameras, alarms, and access control platforms
• Diagnose and resolve issues involving device connectivity and communication failures
• Support installation and commissioning activities by assisting technicians with system setup and programming
• Troubleshoot hardware, software, and network-related issues
• Assist with customer onboarding, system usage questions, and basic training
• Escalate complex technical issues when appropriate
• Document support cases, troubleshooting steps, and resolutions
• Support both external customers and internal teams with system issues
• Occasionally assist with onsite troubleshooting or training (minimal field work), If you enjoy solving technical problems, working with network-connected systems, and supporting both customers and technicians, we’d love to hear from you.

Apply here to schedule a phone interview: https://calendly.com/firstresponseinc/30min

First Response and iWatch Communications are equal opportunity employers.

• Strong troubleshooting and problem-solving skills
• Experience in technical support, help desk, NOC, telecommunications, or similar technical role
• Working knowledge of TCP/IP networking fundamentals
• Understanding of IP addressing and network-connected devices
• Experience troubleshooting device connectivity and communication issues
• Experience with Windows operating systems
• Strong communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Valid driver’s license and acceptable driving record
• Ability to pass a background check and drug screening

Preferred Experience

• Experience supporting or working with security systems, alarm systems, or video surveillance systems
• Familiarity with platforms such as DMP, Honeywell, Bosch, Lenel, or similar
• Experience in roles such as:
• IT Help Desk Technician
• Network Support Technician
• NOC Technician
• Telecommunications Technician
• Military communications or technical operations roles
• Familiarity with:
• DNS and DHCP
• VPNs and remote connectivity tools
• Basic network troubleshooting concepts
• Linux familiarity

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Training, resources, and ongoing support for your success
• Major medical insurance 100% paid by employer
• Dental and vision insurance 80% paid by employer
• 401(k) with 50% employer match up to 5% (eligible after 1 year)
• Paid time off and paid holidays
• Paid volunteer time
• TriMet monthly pass 50% paid by employer
• Gym reimbursement up to $30/month
• Employee recognition programs, awards, and events
• Long-term career growth opportunities, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

First Response Security is a family-owned Oregon company with over 30 years of service to our community. We provide integrated life-safety and security solutions including electronic security systems, physical security services, and our own monitoring and dispatch center.

We are proud to be one of the largest locally owned security companies in Oregon, and we believe our success comes from one thing: taking care of our people so they can take care of our customers.