Desktop Support Technician

• Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
• Complete incidents and requests within SLA in a pressurized environment.
• Build, configure, and troubleshoot. Install the “Gold” image on the customer’s PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support the meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• 5-7 years of specific experience in desktop support, customer service, troubleshooting network and operating system issues, and Windows operating systems.
• Troubleshooting network and operating system issues.

• Desktop support: 2 years (Required)
• Active Directory: 2 years (Required)
• Ticketing: 2 years (Required)
• Windows: 2 years (Required)

Health insurance, Paid time off, Vision insurance, Dental insurance, Life insurance Contract Framingham, MA 01701, * Dental insurance

• Health insurance
• Life insurance
• Paid time off
• Vision insurance