Support Engineer

• Senior engineer (3-4+ YOE)
• Startup background
• Has worked on on-prem products
• Experience with Python, fairly technical and has worked on platform-focused products
• On prem expertise is really important
• Someone strong in de-bugging, troubleshooting
• Support engineer who just became Senior, or ready to move into Senior
• Someone who thrives in chaos and startup life, needs to be able to prioritize and manage, uses good critical-thinking
• 50-60 hour week, startup grind environment
• Ok with on-call rotation

Key Attributes:

• Someone with good experience in ownership
• Someone who is curious and interested in being a problem-solver
• Someone who cares about what they do, wants to help people and customers
• Good communication, team player
• Good English - will be on customer calls, 10-20% of the role is almost like an FDE, helping customers onboard and use the products
• Founders tend to like to see good schools - less important for this position but need to have a US degree
• AI-native companies, infra-heavy companies

Questions to screen candidates:

• Have you worked in this type of environment before? How do you prioritize?
• Looking for an ability to show critical thinking and problem solving skills
• How do you handle when you have a commitment to a customer, but internal team has pushback on the customer requests?
• How do you handle managing stress and a tough workload, how do you escalate?
• What does a good/bad engineer look like?

• Gateway to use over 100 LLMs
• Used by most of the enterprise companies (NASA, Adobe, NVIDIA)
• Growing incredibly fast
• YC company, raised seed round and hasn’t raised another since because they are fully profitable
• $14M ARR, 1M month over month
• Scrappy, small team who is growing fast
• Amazing product with lots of work needing to be done