Application Analyst I

Day-to-Day Responsibilities

• Create operational documentation
• Develop enablement materials
• Build project plans
• Support short-term operational initiatives
• Assist with day-to-day operational improvements

Documentation Experience:

• Looking for operational documentation rather than instructional design experience.

Examples include:

• SOPs
• Runbooks
• Process documentation
• Operational training materials

Ideal Background: Experience creating SOPs/runbooks for operational handoff; comfort building project plans and tracking rollout milestones; some exposure to Slack/Slackbot tooling a plus; strong organizational skills for managing multiple concurrent workstreams., * Bachelor’s degree or equivalent experience in Business, Communications, IT, or related field

• 2+ years in business analysis, documentation, and/or project coordination roles, ideally in a SaaS or operations environment
• Experience producing training videos, guides, or SOPs
• Strong written communication and organizational skills
• Salesforce or Slack platform familiarity a plus (AI)