Senior Scrum Master

The Senior Scrum Master is engaged from project inception through delivery and serves as a servant leader, coach, and change agent. This role partners closely with Project Managers and senior stakeholders to improve delivery execution, team maturity, and cross-team coordination in a fast-paced, client-facing environment., * Serve as Senior Scrum Master for multiple Agile teams across concurrent projects, facilitating all core Agile ceremonies including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives

• Own sprint capacity planning across assigned teams, actively managing sprint velocity, commitments, and delivery predictability
• Track and maintain sprint deliverables aligned to PI Plan roadmaps, proactively identifying cross-project risks, dependencies, and delivery impacts
• Partner with Project Managers and cross-functional stakeholders to support delivery across multiple concurrent projects, ensuring alignment on priorities, timelines, and dependencies
• Lead and facilitate scaled Agile events, including PI Planning, cross-team planning, delivery synchronization, dependency management, and system-level Inspect & Adapt sessions
• Enable teams to adopt Lean thinking and flow-based delivery, leveraging Kanban practices and visual management to continuously optimize throughput and reduce bottlenecks
• Coach teams, leaders, and stakeholders on Lean, Agile, Scrum, and SAFe principles, driving higher levels of team autonomy, accountability, and performance
• Drive and facilitate effective retrospectives, ensuring continuous improvement actions are identified, owned, and executed
• Act as a change agent and mentor, supporting team maturity, organizational Agile adoption, and continuous improvement across the delivery organization

• Bachelor’s degree in a related field, or equivalent combination of professional experience and education
• Experience at a digital agency strongly preferred, but not required
• 10+ years of experience as a Scrum Master or Agile delivery leader in complex environments
• Proven experience supporting multiple Agile teams and concurrent project delivery within large, matrixed organizations
• Experience working within SAFe, the Kanban Method, or hybrid Agile frameworks
• Demonstrated experience supporting or launching Agile Release Trains (ARTs) and facilitating PI Planning at scale
• Strong hands-on experience with sprint capacity planning, velocity management, delivery forecasting, and dependency management
• Experience leading or contributing to Agile transformations at scale
• Experience transitioning teams or organizations from Waterfall to Agile is a strong plus
• Scrum Master certification (CSM, SAFe SSM/SPC, or equivalent)
• Excellent facilitation, conflict resolution, and stakeholder management skills
• Strong communication, presentation, coaching, and leadership capabilities

At MSQ DX, our greatest strength is our people. We believe in creating an environment where everyone can do meaningful work, grow their skills, and feel supported by a team that truly cares.

We offer a fantastic benefits package to our US-based employees, including health, dental, vision, life, and disability insurance, along with a 401(k) plan that includes up to a 4% company match. We also trust our employees to self-manage their personal time off and we invest in opportunities for ongoing learning, mentorship, and professional development.

For our Brazil team, we provide competitive compensation and access to growth and collaboration with our cross-cultural teams. Everyone at MSQ DX plays an important role in our success, and we value each person’s unique contributions to our culture.

We are proud to be a place where people enjoy working and feel encouraged to be their best. We hope you will explore what it is like to be part of MSQ DX.

MSQ DX, formerly Arke, is a full-service experience design and technology consultancy dedicated to delivering connected, optimized digital solutions that spark conversations and fuel exponential growth. Our core values are the heart of MSQ DX and influence everything we do. We cultivate a vibrant culture for extraordinary people and uphold high standards while creating value for our clients and stakeholders.