Telecom Manager - R&M

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser’s local storage. This includes cookies necessary for the website’s operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website’s performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Reject All Cookies Accept All Cookies Search Jobs Search Jobs, This position requires a proactive leader who can effectively manage planned maintenance, emergency outages, storm response, and after-hours operations while maintaining a strong focus on safety, customer satisfaction, and operational excellence., * Lead all daily Repair & Maintenance operations across the assigned market.

• Ensure uninterrupted 24/7 response capability for emergency outages and service restoration.
• Coordinate emergency response efforts for fiber cuts, network outages, weather events, and other service-impacting incidents.
• Prioritize work based on customer impact, SLA requirements, and operational urgency.
• Maintain on-call schedules to ensure continuous field coverage.
• Direct and develop supervisors, technicians, and subcontractor partners.
• Conduct regular performance reviews, coaching sessions, and field observations.
• Build a culture centered on accountability, safety, customer service, and continuous improvement.
• Ensure employees maintain required certifications, training, and technical competencies.
• Serve as the primary escalation point for critical customer issues.
• Maintain proactive communication with customers throughout repair activities.
• Partner with customers and internal stakeholders to minimize service disruptions and improve response times.
• Ensure all customer commitments and restoration timelines are communicated accurately.

• Monitor and improve key performance indicators including:

• Mean Time to Repair (MTTR)
• SLA Compliance
• First-Time Fix Rate
• Technician Productivity
• Analyze performance data and implement corrective action plans to improve results.
• Coordinate repair activities with Construction, Installation & Repair, Dispatch, Engineering, Utility Companies, and Municipal Agencies.
• Ensure proper staffing and resource allocation for both scheduled maintenance and emergency response.
• Oversee inventory availability for emergency restoration materials and equipment.
• Promote a safety-first culture and ensure compliance with OSHA, company policies, and customer requirements.
• Conduct safety audits and incident investigations.

• Ensure all work meets company quality standards and applicable industry regulations., Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing, and more. Consent to cookies from provider GoogleTagManager Confirm My Choices Reject All Cookies Accept All Cookies Connecting You To Possibilities If you need assistance accessing the career page or otherwise applying for a position, please contact, Need Telecom Project Manager Location: Charlotte, NC Duration: 12+ Months Required Skills: Proficiency with data analysis, billing analysis Ability to identify, analyze,…

• 21 days ago, TekCom Resources is seeking an experienced Safety Manager for a leading telecom infrastructure company with projects throughout the Southeast. This role is ideal for a safety profe…
• 2 months ago

• Must be 18 years of age or older
• 3 years management experience in telecommunications.
• Excellent customer service skills.
• Excellent oral and written communications skills.
• Must possess a valid driver’s license (class “C” minimum).
• Capable of working in all temperatures, climates, and weather conditions.
• Experience in CATV installation field and prior supervisory experience in the CATV or related field.
• Must live within one hour of Charlotte, NC.
• Must be able to work in the United States for this company without sponsorship.

• Growth Opportunities
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!, + $110,000 per year

Prince Telecom is seeking a Telecom Manager to oversee their Repair and Maintenance team in the Charlotte, NC area. The Repair & Maintenance (R&M) Manager is responsible for leading all emergency repair, restoration, and maintenance operations within their assigned market. This role ensures the rapid restoration of customer services, maintains 24/7 operational readiness, and drives safe, high-quality execution of all repair activities. The R&M Manager oversees field supervisors, technicians, subcontractors, scheduling, customer communication, and operational performance while ensuring all service level agreements (SLAs) are achieved., Your career here is more than just a job - it’s your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind. Building stronger solutions together Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Req Id: 12746 × Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can’t be turned off. Required Cookies Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function:

• “route” is used for session stickiness
• “careerSiteCompanyId” is used to send the request to the correct data center
• “JSESSIONID” is placed on the visitor’s device during the session so the server can identify the visitor
• “Load balancer cookie” (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Show More Details Functional Cookies Provider Description Enabled Vimeo Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos. Consent to cookies from provider Vimeo YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Consent to cookies from provider YouTube Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Show More Details Advertising Cookies Provider Description Enabled Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Consent to cookies from provider GoogleAnalytics, TekCom Resources is seeking an experienced Safety Manager for a leading telecom infrastructure company with projects throughout the Southeast. This role is ideal for a safety profe…