Systems Administrator

We are seeking an adaptable, customer-focused Systems Administrator / Desktop Support professional to help support our IT infrastructure and support our growing team. In this dual-function role, you will split your time between system administration (managing active cloud instances, maintaining core network health, and managing Microsoft 365 environments) and day-to-day user support (troubleshooting devices, software, onboarding)., * Systems & Cloud Administration:

• Manage and maintain Microsoft 365 services (Entra ID / Azure AD, Exchange, SharePoint, Teams, Defender, and Intune).
• Monitor, maintain, and provision cloud virtual private servers (VPS) within Digital Ocean (Linux administration, routine updates, firewall policies, backups).
• Enforce company-wide identity, access, and endpoint security practices (MFA, password control, patch management).
• Network & Infrastructure Maintenance:
• Manage local site networking built on Ubiquiti UniFi hardware (Network Printers, Routers, Switches, Access Points).
• Monitor network stability, manage VLANs, optimize Wi-Fi connectivity, and handle site-to-site/remote VPN access.
• Document IT workflows, network diagrams, standard operating procedures (SOPs), and asset inventories.
• End-User & Desktop Support:
• Provide Tier 1-2 technical support for local and remote staff (Windows/macOS laptops, mobile devices, peripherals).
• Manage user onboarding/offboarding (account creation, hardware provisioning, offboarding data retention).
• Maintain and support productivity software, video conferencing, printer hardware, and local VoIP phone systems.

The ideal candidate is a proactive problem solver who is just as comfortable helping a user resolve an Outlook issue as they are configuring firewall rules or deploying a Linux cloud server., * Education & Experience: 2-4 years of progressive experience in system administration and desktop support.

• Microsoft 365 Ecosystem: Hands-on experience with Microsoft 365 Administration (User management, Exchange Online, Entra ID / Azure AD).
• Linux Essentials: Basic to intermediate command-line experience with Linux server administration (Ubuntu/Debian systems commonly hosted on Digital Ocean).
• Networking Fundamentals: Solid understanding of TCP/IP, DNS, DHCP, VPNs, Subnetting, and Wi-Fi management.
• Soft Skills: Excellent verbal/written communication and a customer-service mindset when working with internal staff., * Direct experience managing Ubiquiti UniFi Network Controller / UniFi OS.
• Hands-on experience with Digital Ocean (Droplets, Block Storage, Floating IPs, Firewalls).
• Experience with MDM solutions (e.g., Microsoft Intune) for automated endpoint provisioning.
• Scripting knowledge (PowerShell or Bash) for routine maintenance and task automation.
• Industry certifications such as CompTIA Network+/Security+, Microsoft Certified: Fundamentals (MS-900/AZ-900), or Ubiquiti Enterprise Wireless/Routing & Switching.

Join us if you’re eager to leverage your technical expertise in a high growth setting

Pulled from the full job description

• Health insurance
• Paid time off
• Dental insurance, * Dental insurance
• Health insurance
• Paid time off

Convergent Solutions is a managed services supply chain company that provides full cycle supply chain services. These include conventional transportation, final mile services, advanced distribution, reverse logistics, and bespoke logistics services. This role supports the company’s primary objectives of delivering 100% project success while assisting in growing end client relationships and revenue through project performance, innovation and alignment of value-added services, scalable infrastructure, and staff augmentation.