Product support - Critical thinking

As a Transit Editor Agent you will play a vital role in ensuring the accuracy and relevance of transit-related data that influences public transportation systems worldwide. You will collaborate with cross-functional teams to identify, curate, and research transit-related entities, ultimately supporting key decisions on a wide range of topics. In this position, you will also develop a deep understanding of our client’s policies and requirements to ensure alignment., * Data Curation: Identify, curate, and maintain transit-related data, including routes, schedules, pricing, and other critical information to enhance the quality and reliability of public transportation systems.

• Research and Analysis: Utilize reporting tools and conduct research using various online sources to gather and analyze data related to transit entities and trends.
• Cross-Functional Collaboration: Collaborate with different teams within the organization to ensure that transit data meets the requirements and objectives of our clients.
• Policy Understanding: Develop a deep understanding of our client’s policies and requirements related to transit data, ensuring compliance and accuracy.
• Quality Assurance: Implement quality control processes to verify data accuracy and resolve discrepancies promptly.
• Communication: Maintain effective communication with team members and clients, ensuring that information is accurately conveyed in English.
• Adaptability: Be open to learning new skills, working on various projects, and adapting to changing processes and requirements., * More than technical requirement, this role involves Critical thinking & Abstract thinking. Are you comfortable with this ?

• Good understanding of various forms of public transport.
• English fluency is a requirement as all tools, communication, documentation, training, and work are conducted in English.
• Proficient researcher with the ability to use online sources.
• High School Diploma is the minimum educational requirement.
• Strong communication skills.
• Keen attention to detail.
• Self-motivated and able to work independently.
• Optional Proficiency in a second language is required as per the project scope.
• Ability to maintain a positive demeanor and attention to detail during repetitive tasks.
• Adaptability and a willingness to learn new skills, work on diverse projects, and embrace evolving processes.
• Customer service background, especially within a communications team, is preferred.
• Knowledge of QGIS is preferable.
• Experience with MAC OS X is preferred.
• SQL basics welcomed.
• 1 year of technical support or other problem-solving experience is preferred.