Director/Senior Manager, Business Transformation

We are looking for a strategic, execution-focused transformation leader ready to shape the future of how Cvent operates. You will be at the center of our AI-powered transformation-defining the roadmap, championing adoption of AI-enabled solutions, and delivering high-impact change across the enterprise. You will partner with senior stakeholders to assess the current state, define the path forward, and lead the shift to smarter, more intelligent ways of working across Sales, Marketing, Customer Success, and beyond.

As Cvent continues to lead the global meetings and events industry, our Business Transformation team is the engine behind scaling smarter, faster, and more efficiently. In this role, you will own strategic roadmaps and lead complex initiatives spanning process re-engineering, business case development, vendor selection, operating model design, and system implementation. You will champion project management discipline and ensure delivery is on time, on budget, and tied to clear business outcomes.

In This Role, You Will::

• Shape strategic priorities and transformation roadmaps across business functions, including Sales, Marketing, and Customer Success
• Lead large-scale transformation programs spanning process redesign, AI-enabled solutions, operating model changes, and business systems
• Assess current-state processes, systems, controls, and pain points to identify opportunities for measurable improvement
• Partner with senior stakeholders to define target operating models, business cases, and investment priorities
• Design and implement solutions that improve efficiency, accuracy, compliance, scalability, and user experience
• Evaluate and support adoption of new technologies, including cloud platforms, enterprise systems, and AI-based solutions
• Own project scope, timelines, budgets, risks, status reporting, and executive-level communications
• Drive change management, training, and adoption plans to ensure new processes and systems stick
• Facilitate cross-functional requirements gathering, solution design, and vendor or consultant coordination

• 13-17+ years of experience leading digital transformation, AI-led initiatives, strategic programs, or enterprise process improvement
• Proven ability to influence senior stakeholders, including C-suite leaders, and translate strategy into execution
• Track record of delivering cross-functional transformation programs with measurable business outcomes
• Strong problem-solving, strategic thinking, analytical, and business case development skills
• Experience with process improvement methodologies, systems analysis, requirements gathering, and operating model design
• Excellent communication, executive presentation, interpersonal, and organizational skills
• Self-starter who thrives in fast-paced, deadline-driven environments and works effectively with high-performing teams
• Bachelor’s degree in Systems, Finance, Business, or a related field required; Master’s in Business Administration a plus
• Experience with enterprise software implementation (including Salesforce and Oracle Financials) and project management; familiarity with SDLC, PMI, and/or Agile methodologies across on-premise, cloud, and SaaS environments
• Comfort using AI tools and a desire to integrate AI into daily work to improve productivity and outcomes desired
• PMP certification desirable but not required
• Management consulting, SaaS, or enterprise transformation experience is a plus

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers human connection.

Cvent’s strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation-AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.