Technical Support Specialist (Business Communications)

Join our team as a Technical Support Specialist responsible for deploying, supporting, and troubleshooting advanced voice and data communication systems. In this role, you’ll work hands-on with modern telecommunications infrastructure to keep client networks running smoothly and reliably. Your technical skills will directly support mission-critical business operations and deliver a high-quality customer experience. This position is ideal for someone who enjoys hands-on technical work, problem-solving, and working in real-world environments!, * Accept direction from dept manager and company superiors on tasks that need to be performed.

• Respond to Client Support Tickets and work diligently to provide problem resolution or perform moves/adds/changes of VoIP, Internet, and Data Services in a timely manner.
• Create, update, and reply to support tickets as required.
• Offer suggestions on problem resolution and escalate to superiors as required to help in-house personnel or customers troubleshoot and solve problems experienced with Nexxis voice, internet, and data services.
• Assist with configuration and installation of hardware and software pertaining to VoIP services, internet access, peripheral hardware, and mobile devices at customer sites and in-house as required.
• Perform cable drops, install switches, crimp cables, terminate cables, etc, at customer sites and in-house as required.
• Load and configure desktop applications for internal and customer use as directed.
• Provide remote and on-site technical support to troubleshoot and resolve issues for services we provide.
• Create and maintain technical documentation and systems as necessary.

Great opportunity for recent technical college grad or equivalent who wants to learn a new industry! (ON-SITE - MELVILLE, NY), * College technical degree or equivalent work experience with technologies pertaining to IT, VoIP, and Internet access.

• Familiarity with configuration, installation, and troubleshooting of Switches, Routers, IP Phones, Firewalls, Wi-Fi enabled devices, etc.
• Understanding of general electronic hardware and protocols.
• Experience with PC hardware/software, switch and router hardware, network connectivity and communications, including Windows 7 through Windows 11 and MAC OS with the ability to install integrated applications in these operating systems and troubleshoot issues.
• Must have excellent troubleshooting skills.
• Be personable and able to provide outstanding customer service and support.
• Ability to multitask and prioritize tasks as required to effectively manage time.
• Ability to work independently, as well as in a team environment.
• Must be a self-starter with a strong work ethic that exhibits a high level of attention to accurate detail.
• Must be able to use hand tools and power tools such as drills, screw drivers, cutting tools, etc.
• Excellent communication and documentation skills
• Must be able to listen, read, write, and speak English clearly
• Must have reliable transportation to and from work, and to NY Metro area client sites.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift 40 pounds (PCs, IP Phones, switches, monitors, printers, etc. as needed)., * Are you currently with a VoIP and Internet Access provider with similar responsibilities ?
• Do you have experience and are able to do cable drops, crimping cables, terminating cables, etc ?
• Do you prefer Part-Time or Full-Time employment?
• Is your educational degree or primary course of study in the area of Technology?

Education:

• Associate (Preferred)

Pulled from the full job description

• Health insurance
• Paid time off
• Health savings account
• Dental insurance
• Life insurance, * Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off