IT Systems Engineer

Under the direction of the Lead IT Systems Engineer, the IT Systems Engineer is responsible for designing, deploying, operating, and continuously improving secure, scalable, and highly available AWS infrastructure across SaaS services, with a strong emphasis on automation, governance, monitoring, and production support. This role partners closely with infrastructure, security, application, and DevOps teams to deliver resilient cloud platforms, support migration and modernization initiatives, and ensure environments are engineered according to enterprise standards for performance, cost optimization, and compliance. Additionally, this role supports ImageTrend’s various customer applications to ensure we maintain high levels of reliability and site performance.

What You’ll Do:

Build, setup, and deploy new ImageTrend applications and sites, and troubleshoot hosted application performance issues, attend to ticket bucket and respond to client services requests

Design, implement, and maintain AWS cloud services spanning storage, networking, monitoring, and platform services to support enterprise workloads and cloud adoption goals.

Use PowerShell and other automation scripts to facilitate monitoring and troubleshooting at the discretion of the IT Systems team

Monitor hosting environment for issues, including taking corrective action when necessary to ensure stable performance of applications, and assisting in regular maintenance

Monitor platform health, performance, logs, alerts, and service availability using observability tools, and drive troubleshooting, root-cause analysis, and post-incident improvement actions.

Maintain best practices for hosting environments to best support ImageTrend applications

Administer networking components including virtual networks, subnets, network security groups, load balancers, application gateways, firewalls, and VPN gateways, in alignment with Zero Trust and segmentation best practices.

Perform remote site updates for self-hosted clients and assist customers with Site-to-Site VPN tunnel builds and troubleshooting

Configure and maintain DNS, firewalls, load balancers, and other networking components

Support on-premises-to-AWS migration and hybrid cloud initiatives, including infrastructure assessments, migration planning, modernization activities, and operational transition to cloud-native or hybrid support models.

Contribute to continuous improvement by identifying automation opportunities, reducing manual effort, improving platform documentation, and adhering to operational and engineering best practices

Participate in an on-call rotation to respond to after-hours critical and major incidents as required

Travel to support in-office and on-prem needs, and attend industry or company events and other in-person meetings as required

Additional duties and tasks as assigned

Degree in Information Technology or similar field, or the equivalent combination of education and relevant work experience

Demonstrated experience with AWS core platform services, including virtual machines, storage, networking, backup, security, and monitoring

Experience with processes for network and operational systems administration, configuration, and maintenance

Advanced experience with the following or similar technologies: Microsoft PowerShell, Azure DevOps, IIS, Linux, Windows, RedHat, MongoDB, MySQL, and AWS

Hands-on knowledge of CI/CD pipelines, source control, and DevOps delivery practices for infrastructure and platform changes.

Solid understanding of AWS networking and security principles, including segmentation, secure remote access, firewalls, private connectivity, identity-based access control, and Zero Trust-aligned design

Strong documentation, communication, and cross-functional collaboration skills, with the ability to translate technical priorities into clear operational plans and stakeholder updates.

Background in hybrid cloud, migration, or modernization programs involving on-premises infrastructure, identity synchronization, or enterprise connectivity.

Familiarity with ITSM processes, change management, and incident/problem management workflows.

Experience applying industry best practices and implementing process improvements or optimization

Excellent problem-solving, critical thinking and analytical skills and the ability to drive results against complex requirements

Strong presentation and communication skills, both written and verbal and the ability to simplify complex concepts for non-technical stakeholders

Ability to maintain discretion when handling proprietary and confidential information

Enthusiasm for learning and expanding knowledge or skills

Strong work ethic, integrity, honesty, collaboration and team orientation

Ability to work after hours and on-call for critical issue support, system updates or other urgent tasks as required

Ability to work in-office on a hybrid basis as required

Ability to travel up to 10% annually

This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed., High School Diploma or Equivalent

Position Salary Range: The annual base salary range for this full-time role is $80,000- $110,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.

ImageTrend, LLC. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at ImageTrend is not just about doing a job; it’s about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!