Desktop Support Specialist

We are seeking junior to an experienced Desktop Support Specialist (Computer Technician) responsible for providing support and troubleshooting issues affecting multiple types of endpoint computing devices in a small business environment.

The Desktop Specialist will be the day-to-day focal point for Desktop related support being provided.

Responsibilities:

• Tracks and resolves straightforward IT open ticket issues in a timely manner
• Effectively communicates complex IT open ticket issues to higher-level specialists for resolution
• Ability to resolve issues related to printing, desktop hardware, and connectivity issues
• Provides regular follow-up on requests made by users via phone, e-mail, and/or ticket system
• Assists in the installation and maintenance of all hardware assets, including, but not limited to: desktops, laptops, tablets, printers, and servers.
• Provides onsite and offsite resolution for IT issues, as needed
• Provides clear and concise guidance for hardware and software users
• Create documentation for IT issues that were resolved
• Specialized skills and knowledge in areas of Microsoft Windows 10 Pro systems and Microsoft Applications, Backup Services, Data Storage
• Provide Support & Maintenance for all desktops

• Familiarity with Active Directory/Directory Services (AD, DNS, DHCP) A+, Network +
• Experience with software distribution, imaging, Networking , Data Security, and Virtualization

Overall Skills

• Strong attention to pertinent detail
• Strong technical, analytical and problem-solving skills
• Ability to organize and prioritize tasks and projects
• Ability to communicate clearly and concisely, both verbally and via written documentation
• Basic to intermediate network and systems knowledge
• Willingness to Learn
• A positive attitude and a professional appearance
• Self-motivation and the ability to multi-task with an attention to detail