IT Support Specialist

We are seeking a dynamic and proactive IT Support Specialist to join our technology team. In this role, you will be the frontline problem solver, providing essential technical support to ensure our IT infrastructure runs smoothly and efficiently. Your expertise will help resolve hardware and software issues, support end-users, and maintain our network systems. This position offers an exciting opportunity to work with cutting-edge technology, enhance your troubleshooting skills, and contribute to a seamless digital environment for our organization. A passion for customer service and a strong technical foundation are key to success in this energetic role., * Provide comprehensive technical support to end-users via help desk systems, resolving issues related to hardware, software, operating systems, and network connectivity.

• Troubleshoot and resolve equipment problems including desktops, laptops, mobile devices, printers, and peripherals.
• Assist with computer management tasks such as user account administration using Active Directory and managing permissions through Group Policy Objects (GPO).
• Support network infrastructure including LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewall configurations, and network troubleshooting.
• Maintain and update IT support tickets using platforms like ServiceNow or BMC Remedy, ensuring timely resolution and clear documentation of issues.
• Collaborate with team members on IT infrastructure projects involving Windows Server environments, Linux systems, Cisco Meraki devices, and other networking equipment.
• Conduct hardware upgrades, software installations, system configurations, and equipment troubleshooting to minimize downtime.
• Assist in managing enterprise security protocols including firewall settings and Active Directory security policies to protect organizational data.

• Strong knowledge of Microsoft Office applications and Windows operating systems support.
• Proven experience with help desk systems such as ServiceNow or BMC Remedy for ticket management.
• Expertise in computer networking concepts including LAN/WAN design, TCP/IP protocols, DNS management, VPN setup, and network troubleshooting.
• Proficiency in supporting Windows Server environments and Linux operating systems.
• Ability to troubleshoot hardware issues related to computer hardware components and peripherals.
• Familiarity with enterprise tools like SCCM (System Center Configuration Manager), Meraki networking devices, GPO management, and Active Directory administration.
• Excellent communication skills with a customer-focused approach to technical support.
• Experience supporting mobile devices and operating systems such as macOS alongside Windows platforms.
• Analysis skills for diagnosing complex technical problems quickly and effectively.

Join us as an IT Support Specialist if you’re eager to leverage your technical expertise in a fast-paced environment while delivering exceptional customer service! Your proactive attitude will help us build a resilient IT infrastructure that empowers our organization every day.

Pay: $26.58 - $32.01 per hour