SHARE ERP Applications Service Desk Manager (DFA/ASD #47944)

The Department of Finance and Administration (DFA) SHARE Division provides enterprise resource planning (ERP) services for the State of New Mexico. The SHARE team supports and maintains the statewide PeopleSoft Financials, Human Capital Management (HCM), and Enterprise Learning Management (ELM) systems, delivering technology solutions, system administration, application support, and business process improvements for executive agencies across state government. Why does the job exist?

This position exists to lead the SHARE ERP Applications Service Desk team responsible for providing functional and technical support for the State of New Mexico’s SHARE ERP system. This position oversees daily Service Desk operations, incident and service request resolution, data correction activities, and end user support to ensure the integrity and accuracy of statewide financial and human resource data. The position manages staff performance and workload, coordinates with business, technical, and vendor teams, and ensures the availability, reliability, and continuous improvement of the SHARE application and support services for all State of New Mexico agencies. How does it get done?

Manages and provides leadership to the SHARE IERP Applications Service Desk team, ensuring timely, accurate, and customer-focused support for all state agencies. Oversees the intake, prioritization, assignment, and resolution of incidents, service requests, and production support issues within established service level expectations. Manages data correction activities to ensure the accuracy, integrity, and consistency of financial and human resource data within the SHARE ERP system. Coordinates functional support for PeopleSoft Financials, Human Capital Management (HCM), and Enterprise Learning Management (ELM), working closely with business and technical teams to resolve issues. Develops and maintains support procedures, knowledge base articles, and job aids for training purposes. Who are the customers?

The work performed by this position supports all State of New Mexico agencies that utilize the SHARE ERP applications. The position partners with agency finance, HR and program staff to ensure business processes, system functionality, reporting, and financial operations are effectively supported and aligned with statewide business requirements.

Associate’s Degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in providing technical support to end- users for computer hardware, software, and/or network related problems. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience. Employment Requirements

State issued ID or Driver’s License.

Pre-employment criminal background check is required, and employment offer will not be extended prior to results. Working Conditions

This position is based in the SHARE office located at 407 Bataan Memorial Building, Santa Fe, New Mexico, and requires full-time, in-person attendance. Work is performed in a standard office environment and involves extensive use of a visual display terminal (VDT), personal computer, telephone, and other office equipment. The position requires prolonged periods of sitting, frequent interaction with customers and staff, and occasional participation in meetings and training sessions. Supplemental Information

3.53.5 out of 5 stars 715 Alta Vista St, Santa Fe, NM 87505 $33.12 - $49.68 an hour - Full-time