Lead IT Engineer

We are seeking a highly experienced Lead IT Engineer based in Palo Alto/San Francisco to join our growing technology operations team. This role will lead and support Quince’s North America office expansion and technology infrastructure initiatives, ensuring seamless day-to-day support and employee experience. The ideal candidate is proactive, detail-oriented, highly adaptable, and passionate about delivering exceptional internal support experiences.

As Quince continues to expand its North America footprint, this individual will play a critical role in supporting office growth, onboarding/offboarding process, and operational readiness across our Palo Alto and San Francisco offices. This role requires a strong blend of technical expertise, vendor coordination, contract management, office infrastructure planning, and hands-on IT support.

This role requires being onsite in our Palo Alto office three days a week and occasional travel to our downtown San Francisco office.

Responsibilities

• Lead office technology planning and deployment efforts for new and expanding office spaces, including Wi-Fi design, structured cabling, conference room technology, and AV systems.
• Manage employee onboarding and offboarding from an IT perspective - account setup, hardware configuration, access provisioning, and device recovery.
• Oversee IT asset lifecycle management, including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals.
• Set up, support, and maintain video conferencing systems (Zoom, Google Meet, etc.) to ensure high-quality meeting experiences across office locations.
• Partner with office operations, vendors, contractors, and service providers to support office buildouts, infrastructure upgrades, and ongoing operational needs.
• Handle user access provisioning and de-provisioning across core business systems (Google Workspace, Okta, Slack, etc.).
• Provide day-to-day technical support to employees onsite and remotely, resolving hardware, software, networking, and connectivity issues.
• Support office technology operations, including Wi-Fi troubleshooting, printer setup, conference room support, and AV maintenance.
• Maintain and document IT processes, inventory records, office infrastructure documentation, and access control logs in line with company standards.
• Collaborate closely with the global IT and security teams to implement operational best practices and support data protection initiatives.
• Support contract and vendor management activities related to office technology services, infrastructure, and support operations.
• Participate in business-hours on-call support rotations and respond to urgent operational issues as needed.
• Contribute to continuous improvement projects, including process optimization, office technology enhancements, and automation opportunities., Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Do you have experience in macOS?, Do you have a Bachelor’s degree?, If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince., * Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

• 6+ years of IT support, infrastructure, or workplace technology experience.
• Prior experience supporting office expansions, relocations, or workplace infrastructure buildouts.
• Experience with macOS and Windows operating systems, Google Workspace, Okta, Slack, and identity/access management administration.
• Experience supporting and deploying video conferencing systems, specifically Zoom and Google Meet.
• Familiarity with asset management tools and ticketing systems (e.g., Jira, Zendesk, ServiceNow).
• Hands-on experience or working knowledge of MDM tools like Jamf and JumpCloud.
• Strong understanding of office networking concepts including Wi-Fi deployments, VPNs, switches, structured cabling, and firewalls.
• Hybrid role with onsite presence expected three days per week minimum in either the Palo Alto or San Francisco office.
• Flexibility to travel between Bay Area office locations as needed to support business operations, team collaboration, and office expansion initiatives., * Experience working in high-growth startup or fast-paced corporate environments supporting distributed teams.
• Excellent problem-solving and troubleshooting abilities.
• Strong customer service orientation with effective communication skills.
• Ability to prioritize tasks and manage multiple support requests simultaneously.
• Detail-oriented with strong documentation habits.
• Comfortable working independently and collaboratively across global teams.
• Awareness of data security and compliance standards (e.g., SOC2, ISO 27001).

470 Pacific Ave, San Francisco, CA 94133 Hybrid work $175,000 - $250,000 a year

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.
• High Quality: True quality means premium materials and rigorous production standards you can feel good about.
• Essential Design: We focus on timeless, functional essentials instead of chasing trends.
• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency., Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.