Systems Engineer 1

About the Role: Dataprise is seeking a Systems Engineer I to join our Service Delivery team as a field-focused technical resource. This role is responsible for hands-on, onsite technical work across our client base, including network equipment installations, desktop and laptop deployments, printer setup and configuration, and general onsite troubleshooting. This is an entry to early-career level engineering position, ideal for a candidate looking to build a strong foundation in managed IT services while working directly with clients in law firms, dental practices, defense contractors, and other industries., * Perform physical installation and configuration of network equipment (switches, access points, firewalls, routers) under the direction of senior engineers

• Deploy, image, and configure desktop and laptop computers for new hires, replacements, and refresh projects
• Install, configure, and test printers, scanners, and multifunction devices, including network printer setup and driver deployment
• Rack and stack hardware, run and terminate low-voltage cabling as needed, and maintain clean, documented equipment closets

Onsite Troubleshooting & Support

• Respond to onsite service tickets covering hardware, software, connectivity, and peripheral issues
• Diagnose and resolve workstation, network connectivity, and printing problems at client locations
• Escalate complex issues to Systems Engineer II/III or senior technical staff with clear documentation of steps already taken
• Coordinate with the Service Desk and dispatch team to prioritize and schedule onsite visits

Client Interaction

• Serve as the face of Dataprise during onsite visits, delivering a professional, courteous client experience
• Communicate technical issues and resolutions to non-technical client staff in clear, accessible language
• Identify additional client needs or risks observed onsite and relay them to the account team

Documentation

• Log all work performed accurately and promptly in ConnectWise Manage, including time, resolution notes, and asset updates
• Maintain accurate records of installed equipment, serial numbers, and configurations in the client’s documentation system
• Follow established checklists and runbooks for standard deployment and installation tasks, * Dataprise is committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each Dataprise employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company.
• We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts.

• Associate’s degree or technical certification in IT, Network Administration, or related field (CompTIA A+, Network+, or similar)
• Familiarity with ticketing/PSA systems such as ConnectWise Manage
• Exposure to MDM/RMM tools or endpoint deployment platforms

Pulled from the full job description

• Pet insurance
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, The ideal candidate is reliable, professional, personable, and comfortable working independently at client sites in the VA Beach, VA area

Why Dataprise:

Dataprise is a private equity-backed company focused on both organic growth and strategic acquisitions of high-performing businesses that align with our philosophies and values.

Our mission is simple: delight our clients and create an outstanding people experience-internally and externally.

We are an employee-focused organization that prioritizes retention, satisfaction, and empowerment. We are committed to helping our team members grow and succeed.

Career Growth & Development

We invest in your future through:

• Internal mobility opportunities

• Continuous learning and upskilling

• Job shadowing programs and career mentorship

• Annual training allowances and LinkedIn Learning licenses for all employees

Wellness & Work-Life Balance

• Comprehensive Wellness and Rewards & Recognition Programs

• Onsite, hybrid and remote work options (may vary by role)

• 10 paid holidays

• Generous PTO

• Company paid Volunteer Time Off

• Parental leave benefits & bonding leave for new parents

Competitive Compensation & Benefits

• Competitive pay

• Comprehensive medical, dental, and vision coverage for you and your family

• Company-paid Employee Assistance Program (EAP)

• 401(k) with company match and immediate vesting

• Company paid short and long-term disability insurance

• Company paid life insurance

• Voluntary supplemental insurance through Aflac

• Voluntary pet insurance through Nationwide Pet

• Flexible Spending Accounts (FSA)

• Health Savings Account (HSA) with employer contributions

• Pre-tax commuter benefits for parking and public transit

Diversity, Equity, Inclusion & Belonging

We are committed to fostering a culture of belonging through a multi-faceted Diversity, Equity, Inclusion & Belonging (DEI&B) program which includes Employee Resource Groups (ERG’s)., * This position’s Salary Range is: $70,0000-$80,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate).

At Dataprise, you’ll have the opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals in the industry.

Culture & Innovation

• Impactful Work: Employees work on cutting-edge technology including managed IT services, cybersecurity, disaster recovery, incident response, mobility management, IT consulting, cloud and infrastructure, and more.
• Recognition: Recognized as a top employer in IT with awards for values and culture.