Integrated Administrator

You will be based within the Integrated Administration Hub at Phoenix House, Priory Health Park, Wells. The role involves working 7.5 hours per day on a rostered basis between 8:00am and 10:00pm, including some weekends, bank holidays and out-of-hours cover. You will provide administrative support to the District Nursing, Community Rehabilitation Service and Older Persons Service within the Mendip Integrated Neighbourhood Teams. Working as part of the Integrated Administration Service, you will deliver a comprehensive administration and reception service to support the effective day-to-day running of these teams. Main duties will include filing, answering and managing telephone calls, responding to emails, maintaining systems and databases, creating and updating documents, arranging appointments, and responding to enquiries from managers, staff and service users. You will be expected to work flexibly, uphold the Trust’s values, support the coordination of administrative tasks, and contribute to the smooth and efficient running of the team as a whole., Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Are you organised, people-focused, and ready to start a rewarding career in Business Administration?Join our friendly and supportive team within the Mendip Neighbourhood Integrated Administration service.

What you will do:Provide administrative support to ensure smooth running of our integrated neighbourhood services.Work collaboratively with colleagues and service users in a fast-paced environment.Learn and develop new skills through structured training and on-the-job experience.

We are looking for:A great team player with excellent communication skills.Organised, proactive, and eager to learn.Committed to delivering high-quality support to our community., * RSA3 Word processing typing or equivalent

• Good standard of education with English and maths to GCSE standard or equivalent
• NVQ level 3 or equivalent qualification
• European Computer Driving Licence or equivalent
• NVQ 2 in administration customer care, * Audio typing skills, experience of databases and computer literacy
• RSA Stage II / III word processing/typing or equivalent
• NVQ 2 / 3 business and administration or working towards within agreed time scale, * Knowledge of information technology packages including Microsoft Word, Excel, Outlook and PowerPoint
• Proven teamwork experience, * Experience of using electronic systems such as Rio Integra and Eroster
• Experience of setting up and maintaining office systems
• Appropriate and significant amount of administrative experience, * Excellent verbal and written communication skills
• Compassionate, exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives, remaining sensitive and empathetic
• Ability to prioritise own workload and keep to deadlines
• Ability to recognise and manage challenging situations in a calm and professional manner
• Able to take instruction and direction and work effectively as part of a team
• Willingness to use technology to improve standards of care and support to our patients
• Conscientious and reliable with a willingness to be flexible in order to meet the needs of the service
• Access to transport to travel in connection with the post to attend meetings or training events across the country, * Excellent verbal and written communication skills
• Compassionate, exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives, remaining sensitive and empathetic
• Ability to prioritise own workload and keep to deadlines
• Ability to recognise and manage challenging situations in a calm and professional manner
• Able to take instruction and direction and work effectively as part of a team
• Willingness to use technology to improve standards of care and support to our patients
• Conscientious and reliable with a willingness to be flexible in order to meet the needs of the service
• Access to transport to travel in connection with the post to attend meetings or training events across the country

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you’ll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

At Somerset NHS Foundation Trust, we’re committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer, Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it’s a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.